Supervisor Visitor Services

Please be advised that scheduled maintenance is to be undertaken on Saturday 23rd March 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.Convenience Buttons:Supervisor Visitor ServicesSalary: ATT/S, Government Officers (Miscl) General Agreement 2023, $69,845.95 to $71,004.05 per annum prorata
Location: Perth
Unit/Division: Engagement
Work Type: Permanent - Part Time
Position No: 14680
Closing Date: 2024-04-08 4:00 PM
Attachments: -
-We currently have One (1)x Permanent Part-time Vacancy available for immediate filling at 0.4FTE with the possibility of additional hours.About usThe Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.About the roleThis position coordinates daily Visitor Services operations, including high presentation standards of exhibition areas, tour-guiding, some public programs, admissions, customer service, and public liaison; and ensures safety and security to the public and the Museum collection. A strong customer focus with a teamwork emphasis and can-do attitude is crucial for this role.About youWe are looking for a dynamic, self-motivated individual who works well in a positive team environment, enjoys a challenge, and wants to make a difference.The successful applicant will be expected to:

• Supervise a large team including rostering, timesheets, and overseeing the daily allocations of staff.
• Respond to the needs of a large cultural institution including daily operations and other events, as required.
• Have excellent customer service skills in dealing with public, educational institutions, and VIP visitors, with a passion and understanding of what makes a great visitor experience.
• Good knowledge of the arts and culture sector is an advantage.

How to applyPlease ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.We require you to submit:

• A current comprehensive CV including the contact details of two Referees
• A statement of no more than 2x A4 pages addressing the following essential work-related requirements. Please provide relevant examples to support your claims:
• Demonstrated understanding of the importance of good customer service and the ability to engage with visitors and staff in a friendly and professional manner.
• Demonstrated experience in team supervision.
• Demonstrated high level of problem solving, organisational and time management skills, using a range of computer applications.

The remaining work-related requirements will be assessed at a later stage in the recruitment process.Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, you can contact Human Resources on (08) 6552 1718.Further InformationIf you would like further information on this opportunity please contact, Steve Willams, Visitor Services Manager, on 0466 665 023.Eligibility to ApplyTo be eligible for appointment, applicants must have a valid working visa (for fixed term appointments), or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.We also require the following:

• Eligibility to work in Australia; and
• A Working with Children Check will be required for this role.

Equity and DiversityThe WA Museum is an equal opportunity employer, and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally- diverse backgrounds, and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls - 133 677
• Speak & Listen - 1300 555 727
• SMS Relay – 0423 677 767

Subsequent VacanciesApplicants found suitable, but not recommended for this vacancy, may be considered for subsequent, similar vacancies at the WA Museum and the Department of Local Government, Sport and Cultural Industries (DLGSC) for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.