Visitor Service Assistant

Would you like to join our team?

Are you looking to join a team that is driven by passion, respect, and embraces innovation? Do you thrive in a fun and inclusive work environment? Look no further – Scitech is the place for you!

At Scitech we deliver informative programs and experiences to engage minds, inspire imaginations and promote STEM learning.

We are currently seeking a highly passionate and friendly Visitor Service Assistant who will be responsible for the overall visitor experience at Scitech through delivery of exceptional customer service face to face, by email or by phone. This role will be key to providing visitors, members, and partners with a positive impression of Scitech through admissions, membership maintenance, online ticketing and within the Discovery Shop.

In this role you will:

Admissions & Memberships

• Welcome visitors, ensuring they have a positive first impression, during the admissions process.
• Uphold product and exhibit knowledge to assist with visitor queries.
• Administration of the online ticketing system, monitoring online sales, bookings and centre capacity.
• Promote the Scitech Membership Program, working towards agreed sales and renewal targets.
• Delivery of the Scitech Membership Program including sales and renewal tracking and responding to membership queries from visitors.
• Process and reconcile visitor admissions and membership transactions daily including the data tracking and maintenance for weekly reports.
• Maintenance of the admissions desk ensuring a clean, safe and professional workspace.

Retail Sales

• Proactively sell Discovery Shop merchandise at every opportunity in order to help achieve daily, weekly and monthly sales targets
• Provide assistance, advice and information to visitors to assist with product knowledge and choice, and/or general customer service to actively solve their needs
• Welcome visitors into Scitech and ensure they have a positive impression of the Discovery Shop
• Be knowledgeable with Scitech offerings for visitors as well as products within the Discovery Shop
• Accurate cash handling and processing of sales transactions through the point-of-sale system
• Minimise stock loss by maintaining a highly visible presence on the shop floor
• Reconcile cash, cheque, and electronic takings for Shop, and vending machines with relevant reports on a weekly basis
• Prepare cash & cheque bank deposits for collection on a weekly basis (Front of House, Bookings, Shop, and vending machines).
• Fill, check (and fix/maintain where possible) vending machines
• Monitor stock levels and stock rooms, including vending machine stock, with retail coordinator
• Prepare for and undertake stock-takes with retail coordinator.
• Undertake other duties as directed from time to time.

Gallery Attending

• Assisting visitors to engage with our exhibits, experiences, and facilities, including finding locations, advising about our show schedule and helping to find other visitors
• Maintaining the galleries to a standard that is clean, tidy and fully stocked
• Helping visitors with general information related to their visit, such as parking, public transport, and nearby amenities

Who are we looking for? 

We are seeking an individual who can delivery continuous, passionate and responsive customer service whilst handling visitor complaints to ensure a response and solution is provided or escalated.

Other skills and experience required includes:

• Experience reconciling cash and electronic transactions (desirable)
• Demonstrated customer service experience including customer complaint management (desirable)
• Demonstrated customer focused administration experience. (desirable)
• Demonstrated attention to detail in all tasks particularly data entry, document formatting and communication.
• Experience in database management including maintaining procedures and evaluating processes, configuration, and security. (desirable)
• Demonstrated experience in a similar retail or customer service-based role including knowledge of POS systems, merchandising, product promotion, sales communication, and sales knowledge (desirable)
• Continuously displays dedication to personal integrity, accountability, flexibility and collaboration.
• Demonstrated commitment to quality work, accuracy and attention to detail. Demonstrated ability to be self-motivated to prioritise work and meet deadlines.
• Demonstrated good written and verbal communication skills as well as excellent interpersonal skills including the ability to build positive working relationships with visitors and staff at all levels on a range of issues.
• Experience with MS Office Suite (Word, Excel and PowerPoint, Teams) and SharePoint.
• Working with Children Check or ability to obtain one

Employee Benefits

Some of the perks of working at Scitech include:

• Discounts on specified goods, services and activities.
• Professional development opportunities.
• Scitech membership and discovery shop discount; and 
• Central location with close proximity to public transport routes. 

About Us 

There are over 2.5 million minds in Western Australia. Scitech is here to ignite a spark of curiosity in every single one. 

We are a not-for-profit organisation, committed and passionate about preparing Western Australians for the future. Scitech delivers exciting science, technology, engineering and maths (STEM) experiences to engage minds in our Science Centre and in every corner of the state. This engagement is facilitated by our regional visits, tours and innovative programs.  

To Apply  

If this sounds like you, we'd love to hear from you! Please click “Apply” and upload a copy of your current CV and covering letter. Please note covering letters that address the key selection criteria (outlined above) will be looked upon favourably.  

Please direct any queries to the Scitech People and Culture team at ******@scitech.org.au.  

Please note shortlisting for this role will start immediately.