AddressSupervisor Visitor Services
Salary: ATT/S, Government Officers (Miscl) General Agreement 2023, $69,845.95 to $71,004.05 per annum prorata Location: Perth Unit/Division: Engagement Work Type: Permanent - Part Time Position No: 14680 Closing Date: 2024-04-08 4:00 PM Attachments: - ApplicationForm_886841.pdf
- job_descriptionform-_supervisor_visitorservices-_position_number14680-_atts_level_10.pdf
We currently have One (1)x Permanent Part-time Vacancy available for immediate filling at 0.4FTE with the possibility of additional hours.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State's natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
This position coordinates daily Visitor Services operations, including high presentation standards of exhibition areas, tour-guiding, some public programs, admissions, customer service, and public liaison; and ensures safety and security to the public and the Museum collection. A strong customer focus with a teamwork emphasis and can-do attitude is crucial for this role.
About you
We are looking for a dynamic, self-motivated individual who works well in a positive team environment, enjoys a challenge, and wants to make a difference.
The successful applicant will be expected to:
- Supervise a large team including rostering, timesheets, and overseeing the daily allocations of staff.
- Respond to the needs of a large cultural institution including daily operations and other events, as required.
- Have excellent customer service skills in dealing with public, educational institutions, and VIP visitors, with a passion and understanding of what makes a great visitor experience.
- Good knowledge of the arts and culture sector is an advantage.
How to apply
Please ensure that you review the attached Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.
We require you to submit:
- A current comprehensive CV including the contact details of two Referees
- A statement of no more than 2x A4 pages addressing the following essential work-related requirements. Please provide relevant examples to support your claims:
- Demonstrated understanding of the importance of good customer service and the ability to engage with visitors and staff in a friendly and professional manner.
- Demonstrated experience in team supervision.
- Demonstrated high level of problem solving, organisational and time management skills, using a range of computer applications.
The remaining work-related requirements will be assessed at a later stage in the recruitment process.
Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.
To submit your application, click "
