Support Coordinator

Support Coordination: 

• Client engagement- acting as a point of contact. 
• Build rapport, negotiate, develop and/or maintain mutually beneficial relationships with a diverse range of stakeholders, Local Area Coordinators or other NDIS Providers to achieve organisational and client objectives. 
• Organise services for each individual client including providing a person-centred assessment and care plan. 
• Consult with clients, carers, and families to facilitate service planning. 
• Working closely with the rostering team to ensure clients services are scheduled as per their services agreements, and advising in advance of any changes to schedules.  
• Develop and monitor NDIS Service Agreements. 
• Negotiate services to be provided with prices when developing service agreements and creating service bookings with preferred providers. 
• Plan and/or regularly review client funding and budgets. 
• Maintain ongoing communication with clients, carers, and families to ensure they are aware of rights and responsibilities to make informed choices. 
• Manage risks within principles of Positive Approach to Challenging Behaviours 
• Work within legislated NDIS frameworks. 
• Administer and coordinate the intake of a client from the initial contact through to commencement of services 
• Guide client and supporters through the intake process, assisting to follow the processes for NDIS planning 
• Develop and maintain positive relations with clients during the intake process including up to and including the service agreement process 
• Ensure ACALS collateral is maintained with the most relevant intake information, in collaboration with the Director 
• Coordinate and facilitate Intake meetings   
• Liaising with clients to complete all paperwork required for intake 
• Prepare reports and documentation on current and predicted demand.  
• Management of CRM 
• Use and update software system and technology for wellbeing updates 
• Manage and resolve client, caregiver and external advisor emails and phone calls. 

Administrative Support: 

• Inputting meetings within calendar, such as:  required and due tasks, client and provider meetings, any other important projects. 
• Greet visitors and offer hospitality. Advise relevant staff to arrival of visitor or guest. 
• Organise and maintain kitchen supplies as needed. 
• Use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 
• Answer and direct incoming calls. 
• Maintaining and updating files within companies secured online file share.