Support Coordinator Level 2 (Contractor Role)

About Us
Nganana Inc. is a not-for-profit, registered NDIS service provider focused on delivering quality services to people living with disabilities who require various levels of support.  We support people with intellectual, physical, complex and psycho-social disabilities.

It is important to us to support clients to reach their goals in creative and engaging ways and empower them to lead self-directed, meaningful lives. Equally important to us is keeping a work culture that respect our staff and care about their wellbeing. This in turn provides exceptional outcomes to the people we support.

About the Role 
We are looking for reliable, skilled, and experienced independent contractors to support our business in undertaking Level 2 Support Coordination.  

As an Independent Contractor, you will have control over the days and times you work, managing your own work schedule and working independently whilst still having access to support and assistance.

Your New Role  
Reporting to the Manager Specialist Support Coordination, the Support Coordinator will be responsible for:

• Supporting participants to exercise their choice and control in their service provision, along with decision-making outside of their service provision.
• The coordination and collaboration between multiple stakeholders from formal, mainstream, community, and informal supports.
• Adhering to the United Nations Conventions on the Rights of People with Disabilities.
• Managing a complex caseload, ensuring high standards and quality of work is provided for participants to achieve their goals. 
• Achieving KPIs on a consistent basis. These include empowerment of choice and control, critical thinking of complex matters, and professionalism towards others in the workplace / external stakeholders. 

Duties and Responsibilities 
Your day-to-day tasks include, but are not limited the following duties:

• Support implementation of all services in a participant’s plan, including informal, mainstream and community, as well as funded supports.
• Research, coordinate and manage complex, intersecting supports for the participant across multiple providers, ensuring client choice and control is upheld.
• Identify strategies and solutions for managing risks such as sustaining informal supports, sustainability of housing, and risk of abuse. 
• Identify and seek relevant assessments and associated service design. 
• Strengthen and enhance the participant’s abilities to self-direct their own supports and participate in the community.
• Identify and resolve barriers to service provision, along with managing points of crisis.
• Ensure mainstream services meet their obligations (i.e., housing, education, justice, health)
• Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.
• Maintain professional case notes, documentation and report writing. 
• Liaise and refer to relevant therapy, mainstream, informal and external support services.
• Support the participant if required to access additional support through plan reviews. 

Qualifications and Experiences 
To be considered for the role, you will require the following: 

• Minimum qualifications of a Certificate 3 in Disability. 
• Experience in Community Services, Disability Services
• NDIS Worker Screening clearance or Department of Human Services Screening clearance.
• Working with Children Check (South Australia). 
• COVID-19 vaccinations and booster. 
• Unrestricted South Australian Driver’s License.

Desirable Qualities:

• Tertiary qualifications in Social Work, Psychology, Occupational Therapy, or relevant allied health discipline. 
• Previous experience as a Case Manager, Support Coordinator, Social Work.
• 5 Years of experience in Community Services, Disability Services. 
• Excellent written and oral communication skills.
• Demonstrated ability to prioritize duties and work with limited direction.
• Demonstrated ability to empathize with people with a disability and their families.
• Ability to demonstrate and genuinely promote the values and philosophy of Nganana Inc. 
• Display adequate ability to use numerous computer systems and have appropriate skills in using Microsoft Office. 
• Willingness to contribute towards service improvement in general practice and to embrace new and emerging technologies that support the continuous improvement of Nganana’s services.

The Benefits of being a contractor at Nganana:
There are no rigid KPIs.

Nganana provides the NDIS participant referrals/caseload. There is some flexibility to increase hours or decrease hours.

Nganana will provide free supervision pertaining to the role, with ongoing access to the manager for advice/support as required. 

You will be able to attend and be part of fortnightly team meetings for support and problem solving/information/NDIS updates. 

Nganana will provide Superannuation on your behalf. 

• The contractor is responsible for the following:
  Having their own ABN
  Equipment, laptop, and phone. 
  Insurance (public liability and indemnity recommended)
  Organizing and paying their own tax.

Our Commitment 

Nganana Inc promotes and fosters a culture of inclusion and Equal Opportunity Employment. We treat our people and applicants with fairness, dignity, and respect.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military, or veteran, marital or disability status.