Support Coordinator - Student Hub

TAFE SA
Job reference: 587034
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

• SA’s Largest Registered Training Organisation
• ASO3 ($66,590 - $70,968 p.a) + Super
• Permanent Full-Time Position
• Location: Adelaide Campus

About TAFE SA
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.About the role
Are you passionate about customer service and enjoy developing others to deliver exceptional experiences? Do you want to make a difference in the work that you do? Unlock your potential, we have an exciting opportunity for a Support Coordinator to join the Student Hub team! You will enjoy working in a fast-paced environment and be committed to providing an excellent customer experience across various customer channels.The Support Coordinator delivers efficient quality customer service by applying subject matter expertise to provide accurate, relevant and timely information in an environment of changing deadlines and priorities. The Support Coordinator supervises staff to deliver organisational outcomes through efficient and effective allocation of resources and adherence to established operating processes and procedures.Who you areYou will be able to think on your feet as well as:

• Provide high level of professional service and accurate information to internal and external customers.
• Balance quality and efficiency while demonstrating a customer-focussed philosophy.
• Embrace giving and receiving feedback to help drive service delivery improvements for our customers.
• Contribute to a positive working environment.
• A strong customer service focus and professional work ethic.

If you're passionate, enthusiastic and enjoy developing staff to exceed your customer's expectations, this role is for you. You will be a team player who is motivated to deliver the best customer experience that you can, and you'll enjoy working with others who are hard-working, professional and strive for excellence. You'll enjoy solving enquiries, be able to identify with a customer's needs and rise to the challenge of an ever-changing workplace. There are various ways customers can contact TAFE SA so you will be proficient in learning new computer software and applications and can adapt to new technology, previous experience with Microsoft Dynamics will be highly regarded.Special Conditions
The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Out of hours work will be required.
• Intrastate and interstate travel may be required. Incumbent will be required to participate in the department's Performance Development Program.
• Eligibility to work in Australia.
• It is an ongoing condition of employment for all employees whose employment is subject to a Health Direction/site requirement, including but not limited to an Emergency Health Direction, that they are fully compliant with the requirements of the relevant Directions in order to perform their duties. This will also include but not be limited to: COVID 19

Application Instructions
All applications must be submitted online.
For further information on how to apply for this position, please refer to the attached and Role Descriptor.Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As a Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.Enquiries
Ellen Brown
Team Leader – Student Hub
Ph: 8207 8156
E: Ellen.Brown@tafesa.edu.au
Applications close: 07/04/2024 11:45 PMAttachments:
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-Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.