Switchboard Operator/Receptionist Casual

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

We currently have casual positions available to join our friendly team at main reception cover leave on night shift and be the first contact for patients and visitors to Peninsula Health and Frankston Hospital, this multi-faceted role is responsible for dealing with phone and reception desk enquiries.

As the friendly first contact for patients and visitors to Peninsula Health and Frankston Hospital, this multi-faceted role is responsible for dealing with phone and reception desk enquiries.

• Assist visitors and staff with directions in a courteous and friendly manner.
• Demonstrated ability to operate the Switchboard and other relevant software associated with this role.
• Able to calmly deal with internal and external emergency calls/respond codes
• Assist with patient enquiries over the phone or in person

We anticipate you will have:
• Basic Computer Skills
• Polite and considerate in dealing with others.
• A strong understanding and experience with customer service
• Previous Switchboard / Reception experience
• Must be able to work nights, weekends and public holidays

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People Experience Team on (03) 9784 2***.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply. We are also strongly committed to the safety and wellbeing of children and young people.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:

https://www.peninsulahealth.org.au/careers/working-preparing-employment/

*Please refer to salary circular to HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN PUBLIC SECTOR)
(SINGLE INTEREST EMPLOYERS) ENTERPRISE AGREEMENT 2021-2025
(INSERT RELEVANT EA HERE) for salary range. Sub-grading will be based on years of experience.

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.