Address
SalaryThe key responsibilities of the role include, but are not limited to, the following:
Systems Management
- Triages, provides resolutions to and coordinates responses to issues affecting the optimal delivery of systems linked to departmental ICT infrastructure (including cloud, virtual and physical; storage, compute and network).
- Manages, installs and configures business applications including system updates, patches and configuration changes.
- Provides advice to management regarding current, evolving or emerging issues affecting the efficient operation of systems.
- Evaluates and implements management and monitoring of software.
- Manages associated operations systems security and software.
- Monitors and tests system performance and where required initiates remedial action.
- Manages and maintains the configuration of the systems environment including technical and operational procedures and standards.
- Undertakes capacity planning and expands system design to meet future requirements.
- Maintains documentation of system remediation approaches.
- Implements robust processes to minimise disruption to users.
- Identifies opportunities and ongoing improvement of processes, practices and services to customers.
- Ensures that change control is managed in accordance with required processes and standards.
- Establishes and maintains service delivery targets and where required takes remedial action that contributes to improved outcomes.
- Develops and maintains an extensive understanding of the services / products provided to ensure support meets business needs.
- Works with vendors and stakeholders to identify future developments in business systems.
- Provides input to the development and implementation of policies and procedures that comply with organisational requirements.
- Liaise with business units as part of business systems disaster recovery response.
- Contributes to and where required establishes and implements ICT data recovery plans to ensure business data recovery management and compliance.
- Provides active input into the development, implementation and delivery of team plans.
- Embraces a culture of excellence in customer service.
- Provides regular reports on achievement of support targets and where/when required takes remedial action.
- Support a culture of quality management regarding service outcomes, reviews and continual improvement initiatives.
- Builds and maintains relationships with team members, other business areas and service providers.
- Works with staff, contractors and suppliers to ensure services meet requirements.
- Shares knowledge and learning with others.
- Seeks and obtains feedback from stakeholders to ensure customer satisfaction and that service provision meets expectations.
- Represents the branch in meetings as required.
- Other duties as required.
Role Specific
- Considerable knowledge and experience in undertaking the systems support and administration function within a large organisation.
- Build effective relationships: Demonstrated well-developed communication skills, both verbal and written, including the ability to consult advice and convey information to stakeholders in order to achieve strategic outcomes and resolve complex problems.
- Challenge for Innovation: Establishes clear plans and time-frames: evaluates performance and identified need for change; determines action and focuses on quality whilst seeing tasks and projects through to completion.
- Think strategically: Well developed, conceptual and analytical skills including the ability to provide innovative solutions to complex problems.
- Deliver in a changing environment: Demonstrated well-developed time management skills with the ability to plan, prioritise, deliver outcomes within agreed time-frames and respond effectively to change.
- Lead and empower: Ability to work effectively within a team environment involving and recognising other contributions.
1. Possession of or progress towards relevant qualifications.
Special requirements/equipment
- Travel to Perth metropolitan offices, and occasional travel to regional offices may be required.
- An acceptable National Police Certificate (police clearance) is required.
