System Administrator

About QPC Australia:

QPC Australia, a renowned Contact Centre solutions integrator with two decades of excellence in the Australian market, invites dynamic professionals to join our innovative team. Known for our commitment to solving complex problems and delivering outstanding results, we specialise in Cloud Contact Centre solutions, offering a diverse range of services, including solution implementations, hosting, and telecommunications. Please visit our website to learn more https://qpcaustralia.com

Role : System Administrator

We are seeking a well-rounded and motivated individual to join our IT service delivery team. As the Systems Administrator, you will be responsible for the implementation, configuration, maintenance, and reliable operation of business IT infrastructure.

Key Responsibilities:

• Configuring, monitoring, and maintaining M365 and AWS infrastructure to ensure optimal performance and security. 
• Implementing best practices for cloud infrastructure and our internal desktop management, including networking, storage, and virtual machines. 
• Collaborating with cross-functional teams to design and deploy scalable solutions on cloud infrastructure. 
• Troubleshooting and resolving technical issues related to cloud services and IT systems. 
• Developing and maintaining documentation for system configurations, processes, and procedures.
• Staying up to date with the latest technologies and trends in cloud computing and IT infrastructure.
• Provide a superior level of technical support with a positive and confident approach via telephone, email, and remote screen sharing.
• Solve, reproduce, debug, and diagnose issues.
• Share knowledge with colleagues, make changes to existing procedures and documentation.
• Configure, and maintain servers, hardware, and software systems.
• Manage user accounts and access to network resources.
• Perform system performance monitoring and tuning to ensure optimal performance and security.

About You:

• Minimum two years of experience as System administrator or similar role.
• Proven experience in managing M365 and AWS cloud environments. 
• Strong understanding of IT infrastructure components such as servers, networking, and storage.
• Excellent problem-solving skills and the ability to work well under pressure. 
• Microsoft Server Administration, including Active Directory and Group Policy
• Experience in network Administration.
• Your expertise is not just technical; you have strong communications and writing skills, with the ability to translate technical documentation in an easily understandable way.
• You're looking for a culture that values innovation, where your ideas and contributions are not only welcomed but essential to the team's success.
• Experience with VoIP technologies is highly desirable.

What We Offer:

• A hybrid working environment.
• Opportunities for collaborative problem-solving.
• Support for ongoing learning and professional development.

Why Come to Work at QPC?

QPC is committed to keeping its employees engaged, challenged, and rewarded! We are a small but highly experienced team that will provide you with the perfect place to expand your experience and grow your career. You will work side by side with some of the best senior engineers and consultants in the business who are out to help you succeed and learn! We will also invest in your education to ensure your knowledge and experience grow with your career!

Is Working from Home an Option?

Yes, once the appropriate level of platform knowledge is achieved, this option will be available. Work at home 2 days/week.

QPC is an equal opportunity employer, and we champion diversity. Don’t meet every single requirement of this role? We’d love you to still apply and come and meet us for a chat! Join us at QPC Australia and be a part of a team that's shaping the future of CX Technology and Solutions.

Be willing to undertake a Police background check.

Candidates must be able to participate in our after-hours emergency service roster as required.