Address
Form of work- Growing global Australian owned insurance company
- Rewarding salary package / Ongoing support, training grow
- Located in the heart of Sydney CBD/ Close to transport
About the Company
This growing global Australian owned insurance company is located in the heart of Sydney CBD. You will be working with a very friendly and social team, who are highly skilled technically, and will mentor you, coach you, and assist in your career progression.
About the role
As the Systems Engineer you will provide technical support on a variety of services to stakeholders within the organisation and across the globe! You will provide level 1 and 2 support across various technologies Microsoft suite, applications, desktops, mobile devices and PCs.
The preferred ICT Support Officer / Systems Engineer will be responsible for, but not limited to:
- Being the first point of contact department workers regarding any IT incidents, requests and enquiries by providing assistance and support as needed via phone, email and in person.
- Monitor the service request and Incident queues via the departments service management tools.
- Maintain ICT assets and associated records for desktops, laptops, printers, mobile devices and other peripheral equipment.
- Developing documentation for the knowledge base covering problem resolution, system support and client education.
The successful ICT Support Officer / Systems Engineer will have experience in the following:
- Demonstrated experience as an ICT Support or Service Desk Team environment.
- Ability to troubleshoot various technologies, such as Microsoft suite, Intune, Citrix
- Working knowledge with Jira is highly desirable.
- Strong customer service, relationship, and people management skills.
- Well-developed written and oral communication skills including the ability to convey information clearly and to listen and respond to others appropriately.
This is a rare and highly sought after new opportunity for someone who is looking to join a reputable global organisation with a friendly and support team. Commensurate with experience and skills the successful candidate will receive a rewarding salary package and ongoing training and growth. If you have the required skills, DON\'T DELAY, APPLY NOW please forward your resume to ****@hitechaust.com quoting ref number JJ2295 today! For more opportunities go to www.hitechaust.com.
