AddressWe are looking for someone with strong problem solving, analysis and customer service skills to provide and coordinate immediate response for Priority Incidents related to the Bank's Continuously Available technology services, while also performing and coordinating release deployment and patching activities. Located in our Head office at Martin place you’ll be working on a weekly roster including daily and nightly shifts of 12 hours and will also have the following responsibilities:
Perform and co-ordinate technology changes (eg. patches, software updates) to RITS, FSS and BK NPP systems
Provide first and second level technical support with an escalation where required
Analyse common issues and take steps to reduce or eliminate them, while adhering to IT operations policies and procedures
Provide professional customer service, while ensuring timely resolutions
Ensure all problems and requests are accurately recorded in the service desk system
Skills and Experience
Demonstrable working knowledge of enterprise systems management, including configuring and modifying infrastructure objects and alerting thresholds
Knowledge of LAN/WAN environments and technologies
Understanding of TCP/IP networking
Knowledge of establishing, modifying and deploying Tidal automation jobs
Previous experience in an IT technical support or operational role within a medium-large environment
Must have history of completing tasks with minimal supervision
Experience in implementing process improvements
Sound experience working within a service orientated and risk adverse environment
Experience working in and supporting financial environments
Experience in configuring Performance Monitoring alerting thresholds
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.
Your application should include a resume detailing your experience and qualifications.
The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.
Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.
Application Close :
June 18, 2024.
