AddressVirtuelle Group is a leading MSP/MSSP specialising in providing Managed ICT & Cyber Security services and solutions across a broad range of industries in the APAC & U.S region.
Embark on a professional adventure into the role of a Field Engineer where your expertise in technology and customer service becomes the cornerstone to our success.
THE ROLE
Step into the role of a Field Engineer and become the tech maestro of onsite support, where your expertise in Level 2+ troubleshooting is the key to our success. Your mission: to navigate the bustling office landscape of Southbank Melbourne, and beyond.
You’ll be the wizard of hardware refreshes, the guru of break/fix support, and the architect of device management, from iPads to iPhones. With autonomy to drive solutions both in the field and remotely, your days will be filled with diverse challenges and learning opportunities.
What You’ll Do:
As a Field Engineer, you’ll be integral to our team, delivering not just solutions, but a promise of excellence that sets us apart in our industry.
- Tech Support Virtuoso: Deliver Level 2+ onsite support and handle escalated tech challenges.
- Hardware Hero: Perform hardware maintenance and break/fix support with finesse.
- Melbourne’s IT Emissary: Anchor the tech front in Southbank Melbourne with a full-time, in-office role.
- Road Warrior: Embark on site visits across various locations
- Device Whisperer: Masterfully enroll, configure, and manage a variety of devices.
- Solo Troubleshooter: Independently resolve complex software and hardware issues.
- Windows Wizard: Expertly install, maintain, and troubleshoot Windows systems.
- Remote Support Specialist: Provide stellar customer support, both onsite and from afar.
- Project Contributor: Aid in project tasks, from PC builds to software deployment.
These points encapsulate the multifaceted nature of the Field Engineer position, reflecting the diverse and impactful nature of the position.
Discover the Virtuelle Group difference with these three captivating highlights:
- Empowerment Through Recognition: Dive into a culture where your achievements are celebrated, and every contribution is valued.
- Innovation as a Tradition: Join a team where innovation is the heartbeat, driving us to excel for our clients and ourselves with cutting-edge tools at your disposal.
- Dynamic Work-Life Symphony: Experience the flexibility of a work environment that is adaptive with a diverse array of intriguing projects.
These points paint a picture of a workplace that’s not just a job, but a journey of growth, innovation, and fulfillment.
Your Skills & Experience:- IT Industry/Vendor related certifications
- Demonstrated experience in providing onsite support
- Knowledge of Microsoft Windows 11, Microsoft Azure AD & Active Directory, Intune, Office365, Sharepoint
- Meraki, Wireless, DNS/DHCP, knowledge of and ability to troubleshoot networks
- A demonstrated focus on customer service excellence
- Excellent communication and stakeholder management skills
- Ability to provide leadership in customer service and customer communication
- Ability to work independently and as part of a team
OTHER REQUIREMENTS
- Possess and maintain current Working with Children Check
- Hold a valid VIC Drivers License
If this role resonates with your aspirations to become part of a journey that’s both professionally enriching and personally rewarding, then please apply.
