AddressJob Description
About the Role
We are looking for an experienced Team Leader to support and develop a team of 45+ passionate community workers who provide a wide range of in-home care services to the elderly around Perth and surrounding regions.
In this role, you’ll drive positive change as you provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional customer service. You’ll also conduct interviews and inductions for new care workers, manage team and individual performance, handle customer escalations, and drive safety initiatives.
In this permanent full-time role, you'll travel throughout Perth (and occasionally regional areas) to meet with your team and conduct in-field assessments. When you’re not in the community with your team, you’ll enjoy the flexibility of working from home.
About You
To thrive in this role, you’ll need:
- Proven experience leading large teams (25+ people) within call centre, retail, hospitality, or similar industries.
- Previous experience within the Community/Aged Care industry would be great but not essential.
- Strong interpersonal and communication skills.
- Demonstrated experience with coaching and performance managing frontline teams.
- Exceptional time management, prioritisation and initiative.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.
About KinCare
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we’ve been putting our customers at the heart of everything we do and empowering them to live the life they choose.
What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.
As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
If this sounds like the role and workplace for you, apply now!
Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.
For more information, visit www.kincare.com.au or contact our Talent team at ******@kincare.com.au. Kindly note that we do not accept applications via email.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
