Team Leader Boat Registrations

The Opportunity

Are you an exceptional Team Leader with the ability to drive impactful, innovative, and positive Customer Service? If so, we’d like to hear from you!

In this varied and interesting role, you will develop and lead your team to ensure the delivery of customer service excellence in relation to boat registration matters. You will train, coach and mentor the staff to enable them to resolve complex problems and with a client management focus, you will handle any escalated issues as required. You will also evaluate and review processes and procedures, make recommendations for business improvements and ensure the integrity and confidentiality of information contained in the departments databases.

Located in the new state-of-the-art offices in Kings Square, Fremantle, you will be close to the Fremantle Markets, café, restaurants, and public transport. Our new Agile Based Working environment aligns with DoT’s Future Ready Workforce program, which aims to develop a capable, adaptable, and responsive workforce and nurtures an organisational culture that embraces new and different ways of working.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contactSandra Rogers, Manager Customer Services on 0417 927 ***.

This is a fixed term contract opportunity available until August 2025, with the possibility of extension(s) or permanency.

About you

• Ability to read and interpret legislation.
• Motivate and lead their team in the delivery of customer service excellence.
• Cultivate strong, productive relationships and partnerships.
• Solve problems of a complex nature using excellent conceptual and analytical skills
• Communicate positively and effectively with a broad range of people.
• Prioritise and plan workloads to meet agreed timeframes.
• Thrive within a complex and high-volume customer service environment.
• Implement Change Management efficiently.

Application Process

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only.

We require you to submit:

1.    A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and

2.    A written statement (maximum two (2) pages) addressing only the following selection criteria (SC):

·        (SC1) Experience interpreting, applying legislation and developing associated policies and procedures.

·        (SC2) Well-developed leadership skills with the ability to lead, motivate, develop, and foster relationships internally and externally.

·        (SC4) The ability to plan, prioritise and organise workload to meet agreed time frames.

3.    Your application must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6***.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.