Team Leader Compliance (Local Laws, Animal Services)

• A high-profile leadership position that puts you in the driver’s seat
• $107,962 - $120,556 per annum (plus super and RDO) 
• Commuter-use vehicle included

Bring your exceptional leadership skills and enforcement experience to develop and drive a team of Local Laws and Animal Management Officers to become high-performing and industry leading.

A little bit about the role
The Team LeaderLocal Laws and Animal Management is a multi-disciplined leader situated in Council’s Civic Services department. Our purpose is to serve our community by protecting the health, safety amenity and assets of the City of Boroondara.
 
This role is an important leadership pillar within the department and will be exposed to wider directorate and organisational challenges. The role:
 

• Provides leadership, mentoring, coaching and direction to the Local Laws and Animal Management Team, along with development of performance goals and managing staff performance
• Ensures a highly responsive and proactive regulatory service is delivered to the community, providing technical support and advice to the team
• Manages operational delivery of Council’s Local Laws and Animal Management services, in line with team plans and department objectives and prepares service plans to manage team service, delivery and workload
• Develops and implements proactive strategies to reduce non-compliance in the community through education, issuing of notices and taking enforcement action including prosecution
• Leads by example and drives high standards of investigative practices and case management by Authorised Officers to ensure an effective, fair and equitable application of the law is applied 
• Ensures a consistent, timely approach to delivering high quality and value-adding service to customers
• Identifies and develops continuous improvement opportunities including development of team compliance processes and practices

A little bit about you
To succeed in this role you will bring:

• The ability to bring people together, motivate and inspire teams to achieve and work together to be successful
• Strong demonstrated experience leading teams within a multidisciplinary team environment including but not limited to performance management, mentoring, training, workforce planning and leading through change
• Proven technical experience leading by example and delivering alongside teams in a demanding compliance service industry environment, including interpretation of legislation 
• Substantial experience in conducting investigations, instigating appropriate enforcement action, preparing investigative reports, briefs of evidence, letters, general correspondence and presentations to management
• Strong communication both written and verbal with a variety of stakeholders to educate, advocate and resolve problems, including negotiation and persuasion skills
• Demonstrated highly developed time management skills with the ability to set priorities, plan and organise one’s own work and the work of team members to provide efficient service delivery within tight timeframes in a high-volume service environment
• A Certificate IV in Government Compliance, Diploma in Justice or equivalent and/or relevant experience in the relevant field of Local Law

 
Want to know more?
To gain further insight into this opportunity view the Position Description Position Description
 
What sets us apart?

• A supportive and friendly workplace culture that values diversity, collaboration, and continuous improvement.
• Staff benefits such as flexible working arrangements, wellbeing programs, gym and pool memberships 
• An investment in your ongoing professional development and career growth including internal leadership programs

 
Employment requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check
• All City of Boroondara employees must be fully vaccinated. Appointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.

 
How to apply
Please submit your application online via the ‘Apply’ button by 4 September 2023, 11:59pm. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
 
For a confidential discussion about this position please contact Serena Horg, Coordinator Parking, Local Laws, Animal Management and Crossings during business hours ph 0439 271 ***.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.