Team Leader, Customer Service & Ops

• Temporary Full-Time position until 30 June 2024 with high possibility of extension
• Opportunity to make a difference at the Department of Education
• Based in Parramatta with hybrid and flexible work options 

About the role
Support the Operations of TSNSW’s main subsidised VET program known as the Smart and Skilled program.

The role manages the operational aspects of the program including timely invoice processing to approx. 550 contracted Registered Training Organisations. The role is responsible for providing students and stakeholders with quality advice and Customer Service to support the delivery of high-quality funded training.

For further information please click here to view the role description.

Benefits 

• Flexible working arrangements, including - hybrid/work-from-home arrangements.
• 35 hour working week
• Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth 

About you 
If you feel your experience along with your skills and knowledge align with our requirements for this very exciting and important role, please submit your application by clicking “Apply Online” below.

To be considered for the role, you must:

• Have the ability to establish and maintain collaborative and professional working relationships.
• Have excellent verbal and written communication skills.
• Be capable of promoting and increasing knowledge of the significance of service levels across the organisation for providing superior Customer Service.

Key Knowledge and Experience

• Experience in developing and implementing culture change and leadership development programs 
• Demonstrated experience in supporting operations and Customer Service
• Experience in the VET Sector would be advantageous
• Significant experience in people management and having performance discussions
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. 

Essential requirements of the role

• Tertiary qualifications in a relevant discipline, or demonstrated equivalent knowledge and/or experience
• Demonstrated understanding of and commitment to the value of public education

About the Department of Education 
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
 
We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We’re proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.
 
We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.
 
For more information about the Department of Education, please visit NSW Department of Education

How to apply
When applying you will need to:

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:

• Targeted Question 1: Describe a time where you provided strategic advice to decision-makers on a complex matter. How was the advice informed by data, evidence and user/customer experience? (300 words maximum)
• Targeted Question 2: Describe an example of a time when you have had to manage a team and support the development of capability and potential in others (max 300 words maximum)

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date: Sunday, 7th of April 2024 at 11:59pm

For role enquiries please contact Amanda Gray, Manager, Customer Service and Operations Training Quality and Regulation, on 0467 759 ***  or via email on *************@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (*****@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.”

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.