Team Leader - Digital Experience and Strategy

• APS Level 6
• Position available in Melbourne, Sydney, Brisbane or Perth

We are seeking a Team Leader – Digital Experience and Strategy across our Melbourne, Sydney, Brisbane or Perth office locations. Full-time and part-time hours are available. Offers will be based on candidate performance and operational requirements.About the OFWOThe Office of the Fair Work Ombudsman (OFWO) is an independent statutory office established by the Fair Work Act 2009 (Fair Work Act). Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose:

• provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations
• promote and monitor compliance with workplace laws
• inquire into and investigate breaches of the Fair Work Act
• take appropriate enforcement action
• perform our statutory functions efficiently, effectively, economically and ethically.

What our employees say about usWe are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies.What we offer youWe provide a diverse, inclusive and supportive work environment with access to:

• Great training and development opportunities.
• Generous leave and flexible working arrangements.
• Our Employee Assistance Program (EAP), a free counselling service for you and your family.
• A competitive salary, plus 15.4% superannuation.
• Rewards and recognition initiatives.

We Value DiversityOFWO has been accredited as a Breastfeeding Friendly Workplace since 2011. We are also members of the Australian Network on Disability and Pride in Diversity. We encourage and welcome applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.Eligibility

• To be eligible for employment with the OFWO you must be an Australian citizen.
• The successful candidate must hold a current Australian Government Security Clearance (AGSVA) or be willing to undergo and obtain a Baseline security clearance.

A range of other conditions may be required depending on the role you are applying for.About the teamThe Digital Experience and Strategy (DES) team is part of the OFWO’s Corporate Group.The DES team centrally manage and maintain the agency’s digital advice and education channels, including , , and the agency’s virtual assistant, to ensure they are accessible, reliable and credible sources of information for our online customers.We work in partnership with business units across the organisation to deliver exceptional Digital Experiences for our customers and stakeholders, informed by evidence, expertise and best practice.Typical dutiesKey responsibilities of the role include:

• Working with and supporting the DES leadership team to manage the ongoing refinement and evolution of online content and the Digital Experience of various online channels and services.
• Engage positively and proactively with stakeholders to deliver online content and digital solutions that meet the needs of the business and our users.
• Working collaboratively with the Team Leader cohort to manage and coordinate APS5 Adviser and team work, including delivery of projects and BAU, setting priorities, and managing workflows.
• Supporting Advisers to ensure new and existing content on our websites are developed and maintained in accordance with our content strategy, content toolkit, content governance technologies, evidence, best practice and expertise, to best meet the needs of the Australian public and the organisation.
• Assisting with strategic planning of, and taking a leadership role in, delivering projects that support the team and branch to deliver best practice solutions that meet our customers’ and the OFWO’s needs.
• Contributing to refining existing and developing new governance practices and processes and leading the implementation of these within the team.
• Monitoring and managing risk, including escalating issues as required.

Selection criteriaEssential criteria

• Strong collaborative and interpersonal skills, with proven ability to manage a geographically dispersed team and to foster productive working relationships with internal and external stakeholders.
• Thorough understanding of content design and measuring and evaluating online user behaviour, with a commitment to delivering and maintaining customer-focused digital solutions and services.
• Outstanding written and verbal communication skills, including the ability to explain complex concepts in plain English to a wide range of customers and stakeholders, with exceptional attention to detail.
• Ability to take initiative, solve complex problems and work under limited direction, while exercising appropriate judgment in relation to relevant policies, practices and procedures.

Desirable criteria

• Experience with GovCMS or similar content management system(s).
• A background in user experience or research and content design.