AddressIf you're passionate about delivering outstanding member experiences and want to lead a team of caring and enthusiastic Insurance and Claims experts, we want to hear from you. Elevate your career and be a crucial part of redefining what exceptional member experience truly means in the super industry!
About the role.
Picture yourself being the Team Leader of our founding Insurance and Claims experts in our new fund! You will enable your team members to provide professional, compassionate, and empathetic Insurance and Claims services to members and their beneficiaries, growing and learning together on the journey.
As a Team Leader, you ensure that claims are appropriately managed according to legislative and regulatory obligation, approving cases in accordance with approved delegations. You will coach, develop, and manage your team, meeting all deadlines and service standards, while continually improving upon existing processes. No two days will be the same!
From day one, you'll be engaged with knowledgeable buddies and trainers, ensuring you're not just learning the ropes but diving headfirst into an enriching training and leadership experience. The training program unfolds gradually, starting with the fundamentals of Insurance and Claims in the super world. As you progress, brace yourself for an upskilling adventure, navigating the intricacies of superannuation legislation and compliance as you delve into the more complex dimensions of your role.
Who are we looking for?
We want people with spirit! We are looking for:
- Enthusiasm for ensuring all decisions and outcomes are in the member’s best interests – a strong commitment to member obsessed culture
- A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions
- Experience in holding people accountable for their performance and/or behaviours through performance management and disciplinary processes
- Experience in a leadership role, preferably in superannuation or group insurance, demonstrating the achievement of results in line with team KPI’s and strategic objectives
- Demonstrated experience in managing change through to implementation within a team environment
- Very high level of confidentiality, discretion, and judgement
- Exceptional interpersonal, verbal and written communication skills
- Exceptional analytical skills and interpretative skills
- Ability to manage conflict, negotiate and maintain professionalism
- You’re able to work in the new operations hub in the Melbourne CBD three days a week and from home two days a week
- You must be available to start on Monday 12 August 2024
- Available to work between 8am to up 5pm Monday to Friday (7.5 hours a day).
What’s in it for you.
Join a super fund on the rise. We are growing and getting better all the time. We are about to merge and are proud of it.
We need great people to help us fly into this exciting new venture.
We celebrate diversity and inclusivity - it's in the heart of everything we do. As a valued member of our team, you can look forward to:
- A seven week on the job supportive training program
- Flexible working arrangements — hybrid employees have freedom to choose which weekdays they work from home and in the office
- Work in a beautiful office with amazing end of journey facilities in Collins Street, Melbourne
- Career opportunities — we’re growing and love to promote internally
- Generous leave entitlements including five weeks of annual leave per year
- A leading wellbeing program, including counselling, financial advice, nutrition, and wellness coaching
- An inclusive culture — we care about our people
- Thorough onboarding and induction to set you up for success!
How to apply?
For now, all you will need is the information in this advertisement to apply by submitting your resume with a cover letter by5pm, Monday 1 July 2024. You will receive a copy of the position description during the process if selected to proceed to an interview.
Your details will remain highly confidential in line with privacy legislation but may be shared with our merge partner Care Super in the future with your permission.
And don’t forget…
We recognise that prioritising diversity and inclusion and placing this at the core of everything that we do is essential to our success. To make sure that our culture and focus on our members best interest continue to accurately reflect and champion the varied perspectives of our community, we celebrate diversity and always strive to be inclusive, regardless of: social identity, that is Aboriginal and/or Torres Strait Islander background, age, caring, responsibilities, cultural background, disability status, gender, faith/no religion, LGBTQIA+ status and social class: and, professional identity, that is profession, education, work experiences and organisational role.
We are committed to accessibility and providing reasonable accommodations to all individuals participating in the application and interview process, and while performing their role. If you have any specific requests to help your application, please contact us at ******@spiritsuper.com.au and one of our People and Culture team will follow up with you.
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to reach out to us, we’d love to learn more about you!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
