AddressIn this exciting career opportunity, you will be responsible for the day to day oversight and management of a team of Claims professionals across a range of portfolios. The primary requirement will be to support and develop the team to ensure a high standard of work and the delivery of exceptional customer service to our clients and their customers.
What are my accountabilities?
- Provide leadership, direction and communication to team members
- Regular monitoring and reporting on daily workflow, SLAs and KPIs
- Recruitment and training of new staff and identifying/implementing individual professional development opportunities
- Preparing and presenting management information and customer reports
- Identifying opportunities for continuous improvement strategies within the business and overseeing projects to drive efficiency and effectiveness
- Set colleagues up for success by delivering coaching and mentoring, informal feedback and address underperformance
- Conduct regular formal performance appraisals and collaborate with colleagues to prepare professional development plans
About you:
- Experience in people management, leadership and team engagement
- Sound knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products.
- An understanding of the principle and procedures for processing insurance claims
- Knowledge of claims regulations, legislations and compliance requirements
- Strong data analysis and reporting skills
- Exceptional communication and interpersonal skills
- Thrive in a team environment and motivated by success
- Naturally compassionate and solution focused
Caring Counts
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.
Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.
We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!
Some of the Benefits of working with us are:
- Hybrid working arrangement. #LI-Hybrid
- Professional Development through Sedgwick Australia University
- +0.5 % on top of Superannuation Guarantee
- Domestic and International Career Pathways
