Team Leader - Operations

Team Leader, Operations

Position:              Team Leader, Operations

Reportsto:         General Manager

Location:             Canberra region

Why work for Wisdom? 

Wisdom Learning is a nationally awarded and accredited Registered Training Organisation with more than two decades of expertise in designing and developing integrated training solutions customised to clients’ operations, environment, and culture.

We believe in the power of learning to help our clients build workforce capability to achieve their strategic objectives. Our team of learning and development professionals and training programs have assisted clients in almost every sector of our economy including business and professional services, local, state, territory and federal government, , regulation and law enforcement, compliance, aged care, health, education, science, infrastructure, building and construction, tourism and hospitality. 

What we are looking for 

An energetic, positive and dynamic Team Leader to lead Wisdom's business enabling support services. We are looking for someone who is solutions focused and thrives leading a high-performance team in a highly impactful role within our business. Wisdom has a long-standing reputation of providing high-quality service as demonstrated by our 95% repeat business performance indicator.. Our operations team ensures smooth and efficient support services and administration of Wisdom's training services and products. Our ideal candidate will have prior experience managing operations teams in fast-paced environments. 

• Lead the operations team to deliver services that achieve our client's outcomes and ensure the quality of our customers' experience by:
  • achieving the highest level of service delivery with an eye for detail, in line with Wisdom's policies and procedures and within set deadlines
  • overseeing the scheduling of Wisdom's training sessions, events and products
  • tracking and monitoring project time budgets, task progress, milestones and key reports to ensure work is completed on scope, on budget, on time and at Wisdom’s quality standards 
  • assisting in managing liaison with Wisdom’s clients and learners
  • developing comprehensive project plans using Wisdom’s project plan templates and systems
• Manage resource planning across Wisdom to ensure the right people are in the right places, at the right time, with the right tools – this includes; 
  • allocating work across the organisation to utilise the team available effectively and efficiently
  • monitoring workload 
  • developing capability with Wisdom team members in operational contexts
  • contributing to recruitment with the guidance and assistance of the General Manager
• Lead the operations team by applying and demonstrating the Wisdom Values of Honesty, Respect, Innovation, Professionalism and Humility to; 
  • develop and mentor the operations team's capability and performance to drive great results and personal growth
  • lead the operations team to work alongside other functions across the business such as Wisdom’s facilitators, instructional designers, RTO quality and digital teams
• Manage the maintenance of Wisdom's participant/client database and systems
• Manage client invoicing tasks and maintenance of client invoicing schedule alongside our General Manager 
• Provide operational reports, data and contribute to analysis to inform policy, planning and strategic decisions 
• Manage Wisdom’s office space, suppliers and outsourced venues 
• Contribute to the improvement of Wisdom's services and processes.

We are looking for someone who:

• Has experience as a Team Leader in a fast-paced working environment 
• Is experienced in mentoring and developing team members and managing performance 
• Has the ability to delegate and provide clear direction, motivating others to work together to deliver quality service 
• Has the desire to learn and grow within a  highly skilled,  qualified of education professionals that creates learning solutions to help solve business challenges
• Has a positive attitude and a solutions focused mindset 
• Enjoys a high energy role 
• Develops great working relationships with colleagues and customers
• Has experience working in an operational environment where there is a strong focus on achieving outcomes and making a difference 
• Is driven and passionate about delivering exceptional customer service and has demonstrated experience contributing to improving service and processes
• Solves challenges with a calm and collaborative approach
• Has the ability to think quickly and creatively to solve problems to move priorities forward 
• Understands how to manage risk in a people service delivery environment
• Is experienced and confident applying business processes and systems to support excellent service delivery and efficient operations.

Highly Desirable

• 3+ years’ experience leading and managing a high-performing operations team
• Has a good understanding of compliance frameworks and requirements
• Has worked in a Registered Training Organisation, learning and development or in the VET sector

What’s in it for you? 

• Working in a company with a values led culture that promotes collaboration and enables people to reach their potential
• Excellent career progression and networking opportunities 
• Flexible working arrangements.