Team Leader - Patient Correspondence

The Patient Correspondence Hub with Townsville Hospital and Health Service are seeking an experienced and outcome driven Team Leader.
This role ensures our patients and visitors experience a positive experience by providing leadership and management of the administration services and the people who provide them.
Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.
Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO4
Workplace Location Townsville region
Job ad reference QLD/TV550316
Closing date 21-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent full-time
Contact person Kelly-Anne Smith
Contact details 07 4433 1333
Access the
The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.
Our purpose is `great care every day'.
The opportunity
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values. The Team LeaderPatient Correspondences overseas and leads the Medical Typing team, monitors output targets for outPatient Correspondence, and supports EDS, The Viewer and My Health Record.
Employment Term

• Permanent full-time.

Generous remuneration package value up to $110,852 p.a.comprising:

• Salary rates between $3380.20 - $3724.00 p.f. (AO4)
• Annual leave with 17.5% loading
• 12.75% employer superannuation contribution
• Other employment benefits may include:

, locality allowances, employee wellness and assistance programs and access to corporate discounts
Role requirements

• No formal qualifications are required for this position however business, administrative or health management qualifications would be well regarded.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.
The ideal applicant will be someone who has proven ability and can demonstrate the following:

• Proven ability to operationally manage a medium to large administration team within a complex and diverse multidisciplinary environment, including a demonstrated ability to provide confident leadership and supervision skills.
• Proven ability to maintain and monitor performance measures, whilst setting realistic goals, objectives and priorities and take remedial action where necessary.
• Ability to develop and implement processes to streamline workplace practices creating efficiencies within limited resources.
• Demonstrated high level communication, negotiation and consultative skills in a challenging multidisciplinary environment.
• Proven ability to use initiative, prioritise, problem solve, manage multiple tasks and meet deadlines while working autonomously.
• High level knowledge of, or an ability to quickly acquire knowledge of, systems, procedures, policies and regulations applicable to a health delivery setting within a large public-sector organisation together with an ability to apply such knowledge, this will include manipulate, interpret and present high quality reports utilising pivot tables, graphs etc.

Unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please download the Role Description for future reference.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Information Package for Applicants
Role Description
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