AddressTeam Leader, Student Central / Job ID # 492390
Student Services | UniSC Sippy Downs, Sunshine Coast
Level 8, $111,613 - $126,406 p.a., plus up to 17% employer superannuation
Full-time, ongoing appointment
The Opportunity
Are you ready to lead with passion and purpose? Join us in this pivotal role, where you'll lead an integrated service team, fostering a culture of engagement and empowerment. Your leadership will drive the seamless operation of student support services, ensuring every student's journey is supported from day one. Embrace the opportunity to shape the future of our university, contributing to strategic planning and continuous improvement initiatives. Inspiring innovation, you'll champion proactive leadership, harnessing the latest technologies to enhance the student experience. Mentorship and staff development will be at the heart of what you do, guiding our team to new heights of excellence. Join us in creating a brighter future for our students, our partners, and our community.
For more information on Student Services, please visit us online: Student Services
You will
Lead, guide, and inspire a top-tier support system, enriching the experiences of students, staff, and our wider community;
drive transformative university-wide projects to enhance student success and retention, leading innovative outreach efforts tailored to evolving student needs; and
foster seamless collaboration across internal and external domains, optimising our integrated service framework and relentlessly pursuing avenues for enhancement.
About you:
You're a forward-thinking leader, dedicated to enhancing our Student Centres and Integrated Service Centre with practical strategies. Your collaborative approach ensures smooth communication between service providers, keeping our information up-to-date and aligned to evolving student needs. Crafting effective outbound campaigns is your forte, driving student success and retention. You lead with a balanced blend of inspiration and support, encouraging a culture of excellence among our staff. With your tech-savvy mindset, you're always exploring new ways to improve our services and make a difference. Your evaluation skills provide valuable insights, backed by reports that resonate with senior stakeholders.
To be successful you will possess:
Demonstrated experience in student services within higher education or leadership in a dynamic client services team;
proficient understanding of the student journey and contemporary trends in tertiary education;
proven track record in managing teams in fast-paced environments, fostering a cohesive team culture, and aligning work schedules with organisational goals;
strong communication skills, adept at engaging with diverse groups and supporting students facing complex challenges;
sharp analytical and problem-solving capabilities, adept at prioritizing tasks and delivering effective solutions; and
advanced digital proficiency, including CRM systems, call centre technologies, and Microsoft Office suite.
UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.
Position Description: 5625 Team LeaderStudent Central.pdf
All applications must be lodged through our website.
UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au
Applications for this position close midnight, Tuesday 26th March 2024
Your completed application must include:
a resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.
Further information regarding how to prepare your application is available on our website: Join our team
We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life
Have questions or want to know more? For a confidential discussion, please contact:
Telena Thompson
Associate Director, Student ExperienceTelephone: 07 5456 5240Email: tthomps2@usc.edu.au
Discover UniSC
We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.
We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.
Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.
We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.
Our Culture & Benefits:
Our collaborative, passionate and welcoming culture is what really sets us apart.
Modern teaching & research facilities.
Professional development and career pathway opportunities.
We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
Flexible work arrangements & generous leave options.
Salary packing options + 17% Super.
EAP, fitness passport & discounted private health.
