Team Manager

Team Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Candidates living at reasonable distance outside of Sofia are encouraged to apply for this position. HPE offers a flexible hybrid work model that enables you to work from home and will be expected to come into the office a few times a week to collaborate and connect with your colleagues. Our recruiters will tell you more about this during the interview stage.

HPE GreenLake brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster
and simplify their operations. HPE GreenLake delivers public cloud services and infrastructure as-a-service for your workloads – on premises, fully managed in a pay-per-use model at the edge, in colocations, and in your data center. With HPE GreenLake, corporations will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up their staff to better address other business needs.

Now we are looking for Team Manager to join our dynamic and highly professional GreenLake Management Services (GMS) team.

The Team Manager is responsible for achieving maximum efficiency and effectiveness in the day-to-day operations of the team through observation, feedback and improvement of the work processes, internal communication and organization.

He/she manages customer exceptions to ensure service requests are resolved in a timely manner. Interfaces with managers and other functions within and outside HPE with reference to customer issues and escalations.

How you'll make your mark:

First point of contact for the team members (for escalations, approvals, exceptions)

Distributes and controls the workload among team members

Plans, directs and monitors operational activities of team members; creates, maintains and monitors the compliance to the respective working schedules

Communicates with other teams, operations or management

Escalates up the management chain in every critical situation

Ensures the adherence to the operations processes, policies and guidelines

Ensures end-to-end quality case management

Supports Operations Manager

Ensures that team members know and follow the HPE Standards of Business Conducts

Develops proper company culture within the team

Motivates people to perform, using rewards and recognition of good practices/performance and taking corrective actions towards bad practices/performance

Provides regular feedback to the team members for their performance and suggests improvement areas

Responsible for the training and development of the team members

Ensures effective communication to the team members

Actively takes part in the recruitment process

Responsible for the resource planning and attendance

Ensures team members understand how their performance is measured and are familiar with the goals to be achieved

Analyzes team and individual performance and identifies root causes of performance failures. Assigns corrective actions and ensures timely execution

Suggests processes improvement

Keeps management informed for potential performance risks

Be compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager

About you:

Bachelor/Master degree or equivalent experience

1 year of professional experience on Manager position

Fluency in English.

IT minimum required knowledge level

Advanced Business Process Knowledge

Advanced Working Tools knowledge

Experienced user of MS Office Tools

Excellent analytical and problem solving skills

Excellent communication skills and superior customer service skills

Team player with ability to motivate, inspire and lead the team

Positive attitude towards team members, customers and partners.

Ability to encourage outstanding team morale and maintains the ethical standards

Presentation skills

Project management skills

Accuracy and precision

Planning and organizational skills

Time management skills and ability to work with tough deadlines

Ability to work on multiple tasks at the same time and ability to prioritize

Ability to properly conduct technical documentations

What we can offer you:

Attractive compensation package

Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab

Work That Fits Your Life ­- 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events

Wellness and Health Programs

Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.

Exciting Workplace Experience

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#HPEBulgaria

Job: Services

Job Level: Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.