AddressYour Business
Business Payment Solutions (BPS) supports the Transaction Banking needs of the Commonwealth Bank of Australia's Business Banking customers.
Your Team
The Transaction Banking Implementation team plays a critical role in ensuring the financial wellbeing of business customers and communities.
Our team of Transaction Banking Associates work closely with Relationship Executives, Account Managers and Transaction Banking Specialist to meet the Transaction Banking product establishment needs of Business Banking customers.
The Transaction Banking support offered by the Implementation team includes:
- Transaction Banking Product Origination
- CommBiz/Netbank Establishment
- CommBiz Training
Your Impact & Contribution
Reporting to the Senior Manager Transaction Banking Centre of Excellence, the role supports the Transaction Banking needs of CBA's business customers.
Our team are based in Sydney but we do support workplace flexibility with options to work from home after you have completed training and 6 months probation.
Your responsibilities
- Work in partnership with BPS Leadership Team to design and deliver the BPS strategic agenda and deliver against CBA and Business Banking Strategic Objectives
- Lead a team of high performing associates to support the Transaction Banking needs of Business Bank customers across Australia
- Support day to day business operations through workflow allocation, reporting and maintenance activities
- Ensure defined processes are followed and opportunities to improve the customer experience and groups risk position are raised and executed in a timely way
- Develop and maintain professional relationships in support of team goals and objectives
- Proactively assist associates to achieve desired development and career aspirations, and service and sales outcomes
- Support your Senior Manager and Executive Manager with special projects as required
Your Experience/ Skills Required
- A passion for customer service and people development with a focus on innovation and solutions focused thinking
- Strong Transaction Banking origination and maintenance experience
- Strong understanding of the Transaction Banking service offering, customer journey and risk framework
- Advanced influencing and consulting skills, the ability to build relationships with stakeholders at all levels
- Prior leadership experience in a similar role with a passion for capability development and continuous improvement (highly regarded)
- Advanced communication, negotiation and influencing skills
- Advanced organisational and time management skills
- Sound understanding of Operational Risk Framework and control environment
Your Qualifications
- Previous experience in a similar role (highly regarded)
Your Development
If you live the values and demonstrate the people capabilities we can offer great opportunities.
Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
