AddressAre you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
The Service Centre is part of the Colonial First Operations team responsible for servicing Member/Clients and Advisers on all platforms.
You will be responsible for developing and leading a team to exceptional performance, to produce an exceptional quality of work and providing accurate and timely information within our agreed service levels and partner expectations.
Your Responsibilities
- Leading and developing a team of highly skilled consultants delivering quality interactions, exceptional service focused on promoting digital self-serve and quality interaction aligned to service expectations
- A strong focus on imbedding a culture of high performance through the execution of active management principles to ensure all service standards are achieved or exceeded.
- Managing the day-to-day requirement of your direct reports and the broader Service team
- Actively promoting and driving a culture of first contact resolution
- Actively managing performance
- Opportunities to drive continual improvement across process, our service offering and platform features.
Your Capability and Experience
- Minimum 5 years people leadership experience
- Experienced operational leader with proven record leading high performing teams within an operational environment
- A strong understanding of operational metrics, technology, and workforce management principles
- Previous Contact Centre experience desirable
- Background in Banking and Finance preferred.
- Proficient in uplifting performance through effective coaching and performance management strategies
What to Expect
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:
- Access to CFS Employer Super
- Life Leave - 3 days per annum
- Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need.
- Access to Corporate rates with BUPA Health Insurance
- Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing
CFS Culture
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
Apply today and join us in helping Australians to achieve their financial freedom.
Please note, CFS requires all candidates to have full work rights in Australia.
Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.
