AddressOur client, an exciting and strategic IT Managed Services Provider are looking to bolster their innovative team with a technically minded Junior Service Delivery Manager / Technical Account Manager. This is a great opportunity, looking for a talented tech focused person, who is looking to work closely with clients around their IT infrastructure objectives and strategic implementation.
Our client operates as a trusted and valuable partner to their customers as their infrastructure (cloud or on premise) aligns with their businesses objectives and an ever changing environment of increasing governance, risk and compliance considerations.
The role is a Permanent position based in St Leonards, with the ability to WFH 1 day a week.
To secure this exciting role you'll need to be innovative, motivated, show exceptional capability and be highly organised. You'll possess the ability to be one step ahead, have attention to detail, be flexible, and be able to multi-task with a keen desire for continued learning and to deliver customer satisfaction.
Key skills and experience
- Ideally 3+ Years experience as an Account Manager (or similar) within an IT company
- A background in technical,1st line support or a customer success manager is well regarded
- Ability to manage day to day operational outcomes through optimal workflow management
- Knowledge around Microsoft 365, Azure, Fortinet or Connectwise is highly regarded
- Exposure to the management of resources, service improvement, service quality and customer satisfaction.
- Excellent communication and interpersonal skills
- Strong organisational skills with a high attention to detail, ability to multitask and prioritise
- Highly motivated, enthusiastic, confident, with a "can-do" attitude who doesn't need to be micro-managed.
