Technical Account Manager

Bremmar is an Australian based Managed Services Provider, transforming the human services sector. We’re a Microsoft Partner, working with organisations such as Non-profit, Aged Care & Disability Providers with 30 - 1000 staff to be productive and secure.

This role is suited to someone with a background in a technical role (perhaps with an MSP) who thrives on developing strong client relationships and possesses a genuine care for clients and enjoys helping others.  

You will develop a deep understanding of approximately 10 clients and coordinate with our technical and consulting teams to support client needs, deliver on our service commitments, showcase our achievements, and grow revenue.

You will have exceptional professional standards and be an advocate within Bremmar for your clients. You will recommend and justify solutions and services that improve the IT maturity of each client. Ultimately, your role is to retain and expand Bremmar service revenue within your client base.

We welcome individuals with varying levels of experience, from junior professionals seeking growth opportunities with training provided, to senior Account Managers seeking a fresh career challenge. Culture fit is most important.

Client Relationship Management

• Develop strong relationships with your allocated clients.
• Deliver comprehensive Client Account Management and be primary liaison for your client relationships.
• Coordinate with technical and consulting teams to support client needs.
• Hold structured client meetings and execute actions in a timely manner.
• Be accountable to the client for delivery of Bremmar Services and report on deliverables/outcomes.
• Manage client complaints and contribute to service improvement with clear and constructive feedback.

Sales

• Retain and grow client revenue.
• Recommend and justify solutions and services that improve the IT maturity of each client.
• Work closely with our consultants to generate Technology Roadmaps and Solution Proposals.
• Generate timely and accurate sales and revenue forecasting to align with KPIs.

Development 

• Contribute to the ongoing improvement of Technical Account Manager team and associated processes.

• Possess a working existing understanding of Microsoft Cloud Technologies with and willingness to continue to expand that knowledge with new products and concepts as they develop and come to market.
• Desire to work in a Managed Services and Project delivery-based environment with a passion for solutioning, customer success and enablement.  
• Ability to build and nurture mutually beneficial relationships between Bremmar and our clients based on professionalism, expertise, and ethics.
• Ability to understand the perspectives of varied stakeholder groups and be comfortable with working at multiple levels within an organisation (Including c-level) 
• Entrepreneurial drive and demonstrated ability to achieve goals in a results-based environment. 
• Ability to lead, persuade and communicate complex ideas (both technical and financial) verbally and in writing. 
• Self-starter, driven and self-motivated person that enjoys working autonomously but also works effectively as part of a close team who also possesses a willingness to travel to client offices and sites. 
• Resilience to environment that may consist of ad-hoc tasks, change and experimentation and ability to positively contribute to our culture and brand.

The right candidate will resonate with our values and demonstrate them daily: Play as one team, Humbly Confident, Want More, Genuinely Care and Own it.  

You will be interested in developing a strong understanding in our target industries: Non-profit, Aged Care & Disability, including common pain points, challenges​ and strategies to achieve successful technology adoption.

We are looking for a motivated self-starter with the potential to grow, playing a pivotal role in the success of our Account Management team, working alongside our close-knit team of highly experienced professionals. You will closely with our Client Director to develop the way account management is delivered nationally and optimise how we work, to meet the future needs of our clients. 

Our team is committed to building and fostering inclusive and diverse teams. For this reason, we strongly encourage candidates of all experiences and backgrounds to apply with us. Even if you don't tick all the job listing requirements, we still encourage you to apply or express your interest. All candidates must have full Australian Working Rights.  

You will need to show an active interest in growing your understanding of Bremmar and its offerings. Technical knowledge, a passion for the industries we work with and wanting to grow your career with us are a must! 

• Competitive salary
• Quarterly progress reviews. You will have a clear progression pathway.
• Learning support, including 6 days paid study leave annually.
• We value a positive work/life balance.
• Our team have flexibility to work at home.

We are renowned in the industry by our good company culture (check our LinkedIn) and highly encourage work-life balance, no one is expected to work overtime. 

Check the video to learn a bit more about us and we look forward to hearing from you!