Technical Account Manager

Amazon (AWS)

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and passionate people to expand our diverse teams of thinkers, testers, and doers.

DESCRIPTION

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.

• ⭐️ Sales Pipeline Fulfilment
  

  Ensure the top of the sales pipeline is adequately filled with quality leads

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💼 Sales Pipeline Management
  

  Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 📊 Results orientation
  

  Focuses on outcomes and the steps it takes to achieve them

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems