| Company | EarthstreamSee more |
 Address | Melbourne, VIC |
 Salary | Permanent |
| Category | Management |
Job description
What will you be doing?- Act as "lead" on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
- Will manage on nationally all technical support issues in front of the customer
- Share with the customer knowledge DB and app-notes to be able to be self maintained
- Owns customer satisfaction with technology
- Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline.
- Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams.
- Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
- Management of internal technical resources as needed.
- Customer contact for any special issues and trends in customer territories.
- Ensure that all levels within the customer account are trained. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
- Receives and translates as appropriate customer suggestions of hardware or software feature changes.
- Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer's business objectives, current and future. Customer contact to discuss product customizations and future developments.
Position Requirements:- 5+ years of technical service and account management experience
- Degree in Electrical Engineering or similar domains
- Experience in the solar industry- Strongly preferred.
- Knowledge of industry and experience managing accounts
- Occasional travel and customer facing activities required.
- Ability to work in a fast paced environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
- Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
- Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.
- Proven ability to deliver high level of customer service and a strong technical aptitude.
- Excellent report-writing and data analytical skills. Strong project management skills.
- Strong analytical and problem solving abilities and critical thinking with a solutions oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
- Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.
Refer code: 2054972. Earthstream - The previous day - 2024-04-18 21:22
