AddressTHE COMPANY:
This company is a well-known and high-profile Financial Trading organization.
You'll be offered a clear career path with lots of learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers.
ROLE & RESPONSIBILITIES
As the Technical IT Trading Support, you'll be providing level 1 remote support & troubleshooting to external customers to ensure connectivity and application functionality across several Financial Trading systems.
Extensive ongoing training on company specific in-house applications will be provided.
Responsibilities include:
- First line support to customers who are using the firm's trading systems.
- Monitor & maintain customer connectivity to these systems.
- Troubleshoot, triage, resolve customer issues + collaborate and escalate to internal teams to resolve customer issues.
- Issues include: network access, network connectivity & network performance problems; user account admin; software functionality queries; production/development issues etc
- Involvement in customer readiness + awareness surrounding product releases/upgrades etc.
- Conformance testing with larger customers.
- Shifts rotate between are 7am-3:30pm; 8:30am-5pm and 9:30am-6pm (Monday - Friday).
- Hybrid working (3 days in office, 2 days WFH) upon passing probation.
REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES
Suitable for an enthusiastic customer service champion who demonstrates logical IT problem solving / troubleshooting skills who loves learning and challenges themselves.
Ideal for someone with an interest in learning and building a career in the Financial Trading industry.
The following is required:
- Background providing technical IT support & troubleshooting - e.g. IT Service Desk, Application Support etc
- Display fundamental networking knowledge (TCP/IP, routing protocols etc).
- Exceptional customer service and communication skills - verbal & written.
- Demonstrate willingness & ability to research, absorb and learn new ideas/concepts.
- Knowledge of and/or interest in learning about Financial Trading.
- Positive, hardworking, and driven personality.
- Experience using a ticketing and CRM system
This is a full time permanent role located in the Sydney CBD and is offering $100,000 - $105,000 (including super) + bonus potential.
*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
