Technical Specialist

Primary Details

Time Type: Full time

Worker Type: Employee

Technical Specialist

• 2 opportunities available - permanent and 12-month fixed term
• Hybrid roles (only 2 days in office) based either in Parramatta or Newcastle
• Insurance and retail discounts available from Day 1.

The opportunity

Utilise your experience in workers compensation to guide and support Case Managers through technical matters and delivery superior claims management

Your new role

Our Technical Specialists here at QBE play a crucial role in the claim's lifecycle - you act as a source of information and guidance to our teams as they navigate claims and technical matters. More specifically you will:

• Delivering prompt and effective specialist technical claims advice to internal and external stakeholders.
• Work together with the Injury Management Specialist and Service Manager, as the Leadership Triangle, to provide guidance and support to maximise outcomes.
• Ensure compliance with all legislation, industry codes and company policies. Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications.
• Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer.

About you

To be a successful Technical Specialist as QBE, you are an effective communicator, who likes to guide and lead colleagues to better outcomes. More specifically, you will:

• Extensive experience in a workers' compensation claims role or similar role with an ability to apply your Broad knowledge of workers compensation laws and compliance obligations
• Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management
• Excellent people, communication, written, and networking skills
• Demonstrated ability to work towards set targets and compliance measures

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Application Close Date: 29/03/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.