Address
SalaryAre you a Service Desk/Tech Support Analyst, available immediately and capable of providing a range of Level 1 and 2 tech support to a successful consumer facing organisation?
You’ll be supporting approx. 160 users, managing, and resolving level 1 and 2 incidents/requests in accordance with ITIL practices, working collaboratively in a fun and dynamic environment.
Preference will be given to those available immediately, or on short notice.
This is a full time temporary position, based in Byron Bay.
Key Responsibilities
- Manage level 1 and 2 service desk incidents/requests.
- Record, update and document requests utilising our ticketing system (Salesforce)
- Troubleshoot a wide variety of technical issues, proactively researching when required.
- Monitor and report on security breaches.
- Administer IT assets and end user systems
- Support audio/visual systems in boardrooms, meeting rooms etc.
- A proactive nature, someone who genuinely enjoys seeing technology work.
- Ability to prioritise and logically work through issues.
- A minimum of 2-3 years’ experience in IT Support for organisations with over 100+ users.
- Experience across Microsoft systems, MAC OS, Active Directory, Exchange/Outlook, O365.
- Wide range of hardware experience (desktop, peripherals, voice etc)
- Great communication skills, a team player who enjoys the work.
- At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
