Technical Support Service Engineer

Job Description:
Imagine a career where your innovation and creativity can make a positive impact on the world around you. At Siemens we focus on the biggest challenges facing Australia and New Zealand and provide technology-based solutions that transform the everyday in industry and infrastructure. Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose.
Have you worked onsite and looking to transition to office based technical role in an organisation providing the best end to end industrial automation solutions in the market. This is an outstanding opportunity to join our Melbourne based team which fosters great mix of opportunities to support our customer remotely or onsite or mix of both.
A collaborative, can do mindset and being on top of your game technically are essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and couple this with solid, broad tech skills.
Key Responsibilities

• Analyse, troubleshoot and solve technology issues via email, phone or remote access. Opportunities are available for those who are interested to go onsite for learning.

• Become a subject matter expert in key technologies that supports the business.

• Work in the lab with various test equipment to verify customer issues, debug, validate solutions, and resolve issues.

• Contribute and utilise internal technical expertise, including application engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

• Participates in functional groups to identify and drive resolution for escalated cases.

• Create knowledge base content and systems to capture new learning for reuse throughout the company and user base.

• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution ensuring minimal downtime for the customers.

• Escalates cases to management when customer satisfaction comes into question.

Technical Skills Required (Minimum 3 of below skills are must)

• Controllers (PLCs)

• SCADA / HMI

• Networking

• PC Based Automation

• Motion Control and Drives

• Machine Safety

• Knowledge of high level programming language will be an advantage.

Preferred Knowledge/Skills, Education, and Experience

• Prior Siemens automation experience is a plus.

• Bachelor’s degree in engineering/electrical/mechatronics/computers.

• Excellent written and verbal communication skills

• Typically 5-10 years of experience in automation/motion control systems and demonstration of key responsibilities and knowledge as described above.

• Perseverance: Pursues everything with energy, drive and need to finish.

• Organizational Agility: Knows how to get things done through formal and informal networks. Understands the culture of the organization. Is able to work effectively in a matrix structure to exploit opportunities

• Customer Focus: A highly customer centric focus providing value through understanding the unique requirements of each customer.

In return Siemens offer a rewarding team environment, multiple career paths, and commitment to your ongoing learning and development.
Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people.
Siemens is a global engineering powerhouse rich in diverse culture expanding over 190 countries. The company prides itself on 140 years of innovation, sustainability and technology, brought to businesses around the world.