Technical Support Service

Mining and Manufacturing Industry | Technical Leadership Role | Supportive Culture | Career Growth Opportunity

Your new company 

With a Global presence and facilities worldwide, this company is an Industry leader in processing technologies, recognised for providing its customers with personalised solutions across mining and a range of heavy industries.
 
 While they are proud of their long and respected history, they also pride themselves on their dynamic approach to change and providing world-class leadership in their vision for innovation and growth.

Your new role 

In the Technical Support Service (Supervisor) position, you will provide Technical Support to our client’s customers, identifying and analysing equipment condition as well as providing recommendations and solutions to limit unplanned down-time predominately with customer prep plants. 
 

In this role you will:

• Form an integral part of the business, ensuring that all commissioning and service work is performed safely and at a high standard
• Sign off on works completed once inspections carried out and standards met
• Proactively participate in any relevant business improvement projects and initiatives
• Develop strong relationships with clients to acquire information about their processes onsite and feed this back in the customer management systems
• Liaise with the customer to correctly identify technical problems and seek to resolve them quickly and efficiently
• Develop close partnerships with customers to engender trust and gain repeat business
• Work with internal stakeholders to identify new business growth opportunities
• Ensure accurate recording of timesheets and related documents are made available to complete timely invoicing of service jobs
• Attend customer sites in The Hunter Valley and possible interstate sites if needed
• Liaise with site contact to prioritise work to achieve required plant availability
• Work with engineering to resolve site equipment issues and optimisation/ upgrades of existing equipment
• Keep local management informed regarding key issues and problems that may have a high impact or present a risk to the business
• Instigate and document “Toolbox Talks” with service personnel prior to beginning work
• Comply with company OHS Systems and strive to maintain a zero-harm culture within the workplace
• Travel to mine sites for equipment commissioning

What you'll need to succeed 

• Relevant Mechanical Trade Qualifications
• Minimum Cert III in Engineering
• Previous Experience in a site supervisory role
• Previous experience in servicing mineral processing equipment, in particular vibration equipment, within the mining industry
• Knowledge of works with vibration analysis, machine lubrication and solving complex technical problems
• People Management experience
• Current Driving Licence
• Demonstrated reliability and responsibility, and the capacity to carry out assigned tasks without close supervision

What you'll get in return 

So much! ...

• An excellent remuneration and benefits package
• A 4 day (38hr) working week – 3 on site, 1 in office – opportunities for overtime available
• The chance to work on a variety of projects across varying industry sites
• A career development opportunity with an industry leading company
• A professional and supportive culture where pride and accountability go hand in hand
• Professional development and career opportunities

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Staci Baird now on 0414 896 *** to discuss further. 

My client is looking to interview as soon as possible, so please don’t delay – start your NEW YEAR CAREER off right.