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Form of workThe opportunity:
We invite you to explore an exciting opportunity as a Technical Support Specialist within our esteemed Technical Service Team, serving our valued customers across the NSW (Central) Region.
In this dynamic role, you will be a crucial part of our team, providing essential assistance to maximize equipment availability, reliability, and productivity. As a Technical Support Specialist, you will collaborate closely with Komatsu Service Technicians in the field, acting as the next level of Technical Support when initial diagnostics fall short. Your expertise will also be instrumental in addressing ongoing reliability concerns and conducting failure analysis for our customers.
What sets this role apart is the chance to leverage your deep knowledge of heavy machinery and showcase your professional customer service skills. You will be challenged to grow your long-term career in an environment that values continuous improvement. As a pivotal member of the Komatsu family, you will directly contribute to the enhancement of technology and the optimization of customer equipment reliability.
At Komatsu, we not only support your professional growth but also prioritize your personal development. We are committed to fostering a learning culture in a diverse environment, recognizing the importance of training and education in achieving your goals. To equip you for success, we provide essential tools such as a work vehicle, phone, laptop, PPE and work- life flexibility.
Roster: Monday to Friday based in our Fairfield Head Office, this role offers flexible WFH days however does require frequent travel to client sites in NSW
Remuneration: Base Salary + Super + Vehicle + Phone + Laptop + Bonus + Unlimited training courses
Key responsibilities:
- Address technical problems promptly and professionally to minimize customer downtime
- Assist Komatsu Service Technicians in the field to enhance equipment availability, reliability, and productivity
- Ensure clear communication of work progress to both internal and external stakeholders
- Visit customer machines, document technical or reliability issues, and create comprehensive reports for further investigation and resolution
- Lead and complete continuous improvement projects within specified timeframes
- Assess machine reliability in various applications, working conditions, and environmental factors
- Ensure the professional and timely submission of technical reports through TSI/QTQA processes
Komatsu can provide you with:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
Your Knowledge, Skills and Abilities:
- Certificate III in Mobile Plant Technology or equivalent
- Previous experience servicing and maintaining heavy mobile equipment within either the construction, mining or utility industry
- Valid LR Class Driver's Licence
- Ability to build strong internal and customer relationships
- Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
- A commitment to HSE by demonstrating safe behaviour at all times
Are you Komatsu?
We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.
