Address In this diverse and challenging Technical Support Specialist role, you will be responsible for providing Level 1 and Level 2 Desktop support with a view to acquire additional skills in the specialized application set over time. This role will not only present you with an outstanding opportunity to work in a unique environment, but will also help you further develop your existing skill set.
There is also the opportunity for this role to expand into Level 3 technical work.
Your primary responsibilities will be as follows:
Excellent customer service to meet service levels and customer expectations.
Provide service to a range of users both in person and remotely.
Respond to service desk support calls and escalate to 3rd level when required.
Maintain an accurate record of all incidents within the ticketing system.
Provisioning user accounts and managing account deactivations.
Maintaining the asset register, as well as, assisting with equipment rollouts.
Perform IT inductions for new users and run training sessions on the various application set.
Overall, our most desired trait for candidates to possess is a strong aptitude for gaining new skills and a keen desire to learn:
At least two years industry experience.
Strong face-to-face and written communication skills.
Able to multi-task and prioritize.
Effective troubleshooting skills with an aptitude for working through technical challenges independently.
Ability to work well with in a team environment.
To ensure genuine applications, we will only consider applications from candidates who answer all criteria selection questions.
