AddressReady to take your career to new heights? Join Access Technology Group (ATG), a true pioneer in security, 12-volt systems, audio-visual, TV/MATV, and satellite TV equipment distribution, making waves on a national scale. Our relentless pursuit of excellence has catapulted us to the forefront of the industry.
Located in Osborne Park, Western Australia, ATG is more than just a workplace; it's a vibrant hub of boundless energy, dynamism, and unwavering motivation. Here, we cultivate a culture where every team member is driven by a shared commitment to excellence.
Position:
As part of our internal expansion, we're excited to announce the opening for a Technical Support Staff position. The Technical Support Staff plays a pivotal role in ensuring unparalleled aftersales service to our valued customers, encompassing support, warranty services, user training, repairs, and product upgrades.
In this role, your daily tasks include:
• Being the frontline contact for customer inquiries via phone, email, or in-person interactions.
• Maintaining and updating customer databases and service spreadsheets.
• Managing inbound and outbound returns efficiently.
• Providing face-to-face, online, or telephonic assistance to customers.
• Collaborating with the team leader to oversee support tickets and timelines.
• Conducting product testing on potentially faulty items.
• Coordinating with team leaders and suppliers on returns and warranty claims.
• Conducting periodic stocktake of technical service department inventory.
• Assisting in generating periodic reports on team productivity and tracking key performance indicators (KPIs) to ensure service excellence.
Attributes and Requirements:
• Positive disposition: Eagerness to learn and share knowledge on evolving technologies.
• Highly Organised: Proficiency in managing multiple priorities and meeting expectations effectively.
• Excellent communication skills: Ability to communicate accurately and compellingly with colleagues, customers, and suppliers.
• Customer-service oriented: Dedication to delivering exceptional customer experiences with a problem-solving mindset.
****Technicians with 12-volt systems experience will be given immediate preference and fast-tracked for shortlisting****
We offer a competitive salary, enticing company bonuses, and flexible working hours. We're on the lookout for candidates committed to long-term career growth, eager to make their mark in our vibrant company culture.
This opportunity is calling out to technicians and tradespeople with a flair for outstanding customer service. Take the leap, and let's shape the future of technology support services together!
Ready to kickstart this journey? Hit the apply button or send your application letter and CV to *****@smarthomegroup.com.au.
Applications close on 21st June 2024. Join us in sculpting the future of technology support services at ATG!
