Technical Training Manager - NSW Job

Key Responsibilities
Technical Service 
•    Provide internal & external technical support in both S&B and W&F.
•    Perform Compatibility testing for projects
•    Product testing and demonstrations on site as requested
•    Attend site inspections 
•    Handle product complaints which will include product testing
•    Attend Construction Industry and Technical Training events as required 
•    Recommend key customers to increase technical focus on to ensure improvement of the current business
•    Contribute to delivering technical specification sales aligned with Specifications Manager through the product portfolio 
•    Engage and present Key Commercial Building teams, Contract administrators, Project managers and Construction managers and provide technical service experience
•    Perform product training and testing, recommendations and demonstrations in line with Bostik Training program.
•    Facilitate onsite training and external customer technical support
Training
•    Perform product training with Bostik staff.
•    Perform product training with External clients via Bostik Academy.
•    Facilitate onsite training where required with external customers.
•    Attend Trade Shows to assist BDM’s when required.
•    Lead the Bostik Academy Program in NSW
Key Customer Relationships
•    Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits. 
•    Maintain contacts with key accounts within the NSW region
Reporting
•    Maintain a plan to ensure maximum use of time covering all aspects of the role.
•    Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process
•    Submit monthly reports with requested timelines
•    Complete reporting and information requests in a timely and professional manner including Salesforce CRM
Product Specialist
•    Support Product Managers with the creation of technical presentations and feedback.
•    Train Product Managers to aide in understanding of market requirements.
•    Generate and evaluate new product ideas and suggestions
•    Investigate market opportunities and estimate their effect on the market
•    Work closely with other team members and divisions to ensure we provide professional customer service
•    Support BDM’s on projects to provide product suitability and installation in accordance to TDS.
Required Profile
•   High level of demonstrated people skills 
•    Demonstrated verbal and written communication skills
•    Proven numerical and computational skills 
•    Proven PC skills 
•    SAP system knowledge and experience desirable 
•    Salesforce CRM or equivalent experience
•   Technical product expertise knowledge
•    Negotiation skills 
•    Facilitation skills 
•    Project Management 
•    High attention to detail 
•    Able to meet deadlines and organise work priorities