Address About the role
This is your opportunity to work as a Technology Field Supervisor, overseeing a team responsible for implementing and supporting CAT Technology Solutions across the Hastings Deering territory. Reporting to the Technology Field Delivery Manager, you will lead a team of 40 Field Specialists with potential for future growth, working across 50-60 customer sites. This role requires strong leadership, time management, organisational skills, as well as excellent customer interaction and interpersonal abilities.
Why Hastings Deering?
At Hastings Deering our people are our heart-it's as simple as that.
When you start something big with Hastings Deering, you'll have access to:
A competitive salary and competency based pay increases
Employee discounts, rewards, and incentive programs.
Income protection insurance
A balanced work schedule on roster
Dedicated programs and utilities to support your physical, mental, and financial health, such as our EAP, free health checks, and discounted private health insurance.
Opportunities for training, mentorship, and career development specific to your role.
A supportive, diverse, and inclusive team spread across Australia and internationally.
Day to day
Supervise the overall Minestar Field service delivery function, ensuring service excellence for internal and external stakeholders
Support the Minestar Implementation team to ensure service delivery of implementations are met with compliance to Safety and Project plan
Manage WIP (Work in Progress), Warranty & Service Call Compliance
Managing safety compliance, fatigue, risk and journey management
Build and nurture customer relationships, identify and communicate potential opportunities, mitigate friction points, and promptly resolve or escalate disputes
Oversee the onboarding of team members and facilitate consistent support and information sharing to ensure adherence to company standards and industry/technical regulations
Manage the performance, development, coaching, and training plans of the Technology Field Service Team tailored to individual skills
Strategic future planning, identifying opportunities in the market or growth opportunities for department
To Apply: Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact: Talent Acquisition Team ***********@hastingsdeering.com.au
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
Terms and Conditions are applicable to all 'New Employee Attraction incentives'
