Technology Support Officer

About the role
In this role, you will provide an efficient, effective, professional, and quality service to internal and external customers by being the first point of contact via phone and email for IT support of council’s desktop environment, Citrix environment, desktop software, corporate applications software, phones, and printers.

Work type: Permanent, full-time
Classification: Band 5 ($76,355 - $86,617)

Key responsibilities include:

• Ensuring all help desk interactions are logged through the help desk software.
• Providing efficient and quality installation and support to maintain operational capability of desktop hardware and associated equipment in both an on-site and IT Help Desk environment.
• Providing efficient and quality installation, delivery, and maintenance of software (e.g., Microsoft Office suite), corporate applications software (e.g., HP Records Manager, Oracle Financials, Pathway, etc) in both an on-site and IT Help Desk environment.
• Maintaining and supporting mobility fleet and associated relevant technologies.
• Maintaining the administration of user application accounts and associated active directory tasks.
• Proactively cultivating and maintaining strong team relationships among colleagues on a formal and informal basis across all council functions.
• Participating in the out of hours support pool.
• Supporting and troubleshooting the tablet and smart phone fleet.

About you
To be successful in this role you will have high level customer service skills as well as understanding of computer architecture including hardware and networks.

Essential Experience:

• Tertiary qualification in computing or relevant discipline and relevant practical experience in an IT environment or lesser formal qualifications with substantial experience.
• Excellent working knowledge of Windows operating systems.
• Ability to effectively develop an understanding of the functions, processes, and procedures of Corporate Systems.
• Working knowledge of e-mail systems and protocols, Apple IOS devices and enterprise mobility support.
• Awareness of server roles and responsibilities.
• Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels.

If this sounds like the role for you, then click apply now! 

Create our future together at the City of Greater Geelong
At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.  

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger. 

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply – we’d love to meet you!

We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability.

A career with us
Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language.  Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people.  We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. 

We offer:

• salary sacrificing and novated lease options
• cultural and ceremonial leave
• study leave
• paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
• IVF, surrogate and miscarriage bereavement leave
• training and career development opportunities
• a healthy and safe environment
• our employee wellbeing program
• corporate membership rates at Swim Sport and Leisure facilities
• unlimited access to LinkedIn Learning 

Applications and Enquiries
Click the Position Description link to view more information about this position.

Position Description

Applications close Sunday 24 March at 11:55pm.

Enquiries: Zina Yakimova | IT Support Lead | ZYakimov@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.