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Form of workAbout the role:
As a member of the Swan Valley Visitor Centre team, the Tourism Officer is responsible for the day-to-day operations of the Visitor Centre front counter. This includes guidance, support and assistance to other team members on shift. The position is required to deliver an extremely high level of customer service providing comprehensive information, bookings, itinerary building and expert advice on local tourism products and services.
We currently have an opportunity for someone to join the team on a permanent part-time basis of 49 hours per fortnight. Please note, the successful candidate for this role will have the availability to work every Monday and weekend, and every second Friday.
Key Accountabilities include, but are not limited to:
- Delivery of day-to-day operations of the Visitor Centre front counter
- Deliver a high-quality customer service in line with City of Swan’s Service Standards and Customer Service Charter
- Participate and work collaboratively with team members to deliver exemplary visitor servicing
- Support, guide and assist team members through positive motivation
- Supervise other front counter staff as required to deliver a leading level of service in line with Visitor Centre Service Standards
- Assist in the training and development of new staff in Visitor Centre processes and procedures if required
- Assist, coordinate or manage Visitor Centre projects as required
- Work with the Visitor Centre Manager and Coordinator to maximise Visitor Centre promotional opportunities and to achieve sales and budget targets
- Build and maintain effective working relationships with local tourism industry bodies
- Research and identify new tourism products and services to enhance existing Visitor Centre services
- This position has no delegated authority and no authority to deal with the media
- Accountable for:
- Cash handling and balancing cash register takings
- Monitoring and stocktaking of all souvenirs
- Ensure the visitor centre is maintained in a safe, tidy and orderly manner
The successful candidate will have the following:
- Customer service experience and advanced customer service skills
- Demonstrated ability to work independently to organise, set work priorities, meet deadlines and achieve work outcomes
- Demonstrated computer skills including experience in booking, travel or tourism software
- Current ‘C’ class drivers licence
- Working with Children Check or willingness to obtain
- A satisfactory National Police Certificate
- Ability to work every Monday, every second Friday and weekends
For more information about the role please refer to the position description.
About working with us:
The salary for this position will be from $67,388.08 to $80,071.41 per annum pro rata, depending on the skills and experience of the successful applicant.
You will also enjoy benefits including:
- Excellent leave entitlements e.g. purchase additional leave, Local Government public holiday
- Up to 16.5% Superannuation
- Comprehensive employee wellness program
- Generous study assistance (terms and conditions apply)
- Free parking options available
- Travelsmart allowance to support public transport use or cycling to work
About the City:
The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations. The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829. Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050.
The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity.
Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.
At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.
We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.
For a confidential discussion, please contact Danielle directly on (08) 9207 8595.
For queries regarding the application process, please contact our friendly People Services team on (08) 9267 9014.
To apply:
- Please submit a cover letter of no more than 1 page addresses the following selection criteria:
- Demonstrated customer service experience and advanced customer service skills
- Demonstrated computer skills including experience in booking, travel and tourism software
- A resume via the link that outlines your skills and experience
Closing Date: Sunday 21 April 2024 at 11pm AWST.
The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early. Therefore, if you are interested in applying for this position please do so as soon as possible.
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