Trade Store Customer Care Consultant

• Great salary package, employee benefits, incentives, discounts, shares & more!
• Achieve work life balance in a permanent full time role, Monday to Friday
• Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

YOUR OPPORTUNITY

We are looking for an enthusiastic full time Customer Care Consultant to join our Trade Storeteam based in Regency Park SA, to provide an exceptional level of service to our growing customer base.

In this key role, you will support our Trade Store by serving customers face to face and attend to other activities including stock top-ups ensuring that goods are stored neatly, shelf price maintenance and stock takes.

Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! We have a learning and development program for the right candidate so you will be set up to succeed from the beginning.

Your key responsibilities include, but not limited to:

• Build engaging relationships with our customers and internal stakeholders
• Provide face to face customer service and attend to customer requests via email and phone calls
• Respond to customer requests, sourcing parts, and following up on expected time of arrivals for back orders
• Provide product-based information where required – don’t worry, you’ll be supported by us to build your knowledge and skills for this!
• Undertake daily stock replenishment/stock takes and update our Trade Centre Showrooms
• General housekeeping in the Trade Centre to ensure it is always safe, clean and inviting for customers

We have an amazing training program available so if you’re concerned you don’t have all the skills yet - we will train you!

To be successful you will bring;

• Customer service experience in a Trade Store/retail environment
• Well-developed customer service skills with a ‘customer first’ approach
• Confidence with computers and experience in Microsoft products
• Clear written and verbal communication skills
• Self motivated, problem solver and time management skills
• Be safety minded and promote all things safety within our branch
• Work in a team environment that collaborates and celebrates!

OUR CULTURE & BENEFITS

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Competitive permanent salary and incentives
• AmazingTeam member discount cardto use at Kmart, Bunnings, Target & Officeworks
• Monday to Friday role so you can enjoy weekends with Family and Friends
• A range of diversity and well-being initiatives
• Spacious indoor and outdoor break out room
• Refer a friend program - earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks additional annual leave
• Team events and celebrations to recognise our amazing Team Members
• Discounted offers from over 300 corporate partners
• Generous Wesfarmers annual share plans
• Attractive parental leave policy
• Free onsite parking & more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join Team Blackwoods, and let’s help more people build a better Australia.

We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations.