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Form of workAbout us
Trainwest is a privately owned Western Australian Registered Training Organisation (RTO 51807) that delivers quality training and assessment services to industry, for over 17 years. We value our people and pride ourselves in the experience that students and team members have with Trainwest.
About the role
Trainwest is looking for a team player to join our Student Services department. We are seeking a person who has the ability to adapt and respond to student needs, providing a warm and welcoming experience, while ensuring that policies and procedures are followed.
It will see you, day to day:
- Welcoming students upon arrival
- Responding to Student and prospective student enquiries by phone, email and in person
- Preparing the student learning spaces and maintaining these throughout the day, including the preparation of course materials
- Processing payments, document processing and data entry
- Supporting the training team
- General office and kitchen housekeeping
About you
- You enjoy being a member of a highly engaged team
- You enjoy detailed work
- You see yourself as a persuasive and open communicator and take the time to build rapport with students and colleagues
- You lead by example and are a role model to others
You probably describe yourself as empathetic, engaging and service oriented. You are passionate about providing a thorough and reliable service and thrive in a busy and vibrant environment. You have the capability and desire to provide excellent customer service and you relish the continual challenge in supporting individuals to meet their goals.
Your approach to work
- You can work with people inside of a regulated compliance framework
- You work at a brisk pace but not at the expense of quality service
- You can adapt to accommodate individual student needs
- Consistent in achieving goals and tasks
What you bring to the role
- A willingness to help students and work with team members
- Ability to work at a steady pace, prioritising student engagement and completion of daily or weekly tasks
- Attention to detail with an open mind to how we can meet the needs of our clients
- Reliability and able to work unsupervised if required
What we can provide
Trainwest provides the team with a friendly work environment in a privately owned registered training organisation, rather than a large corporate entity. You have the opportunity to be the ‘front line’ of Trainwest in a highly regarded organisation.
Trainwest also provides:
- A diverse and supportive working environment where your input is valued
- An opportunity to undertake national recognised training to support the development of your skills
- A structured place to work with a focus on excellence
- Corporate uniform
What you must have to apply
- Exceptional customer service and interpersonal skills
- Team player with the ability to work autonomously
- A willingness to learn and a positive attitude
- A valid driver’s licence and transport
- Intermediate skill level and experience with MS Office
- Good written and spoken English
Desirable
- Experience working within a Registered Training Organisation
- Experience working with a CRM
- Basic working knowledge of Xero
- Experience working within an administrative or customer service role
Sound like your dream job?
If your answer is yes, we want to hear from you!
Send your resume and cover letter to **@trainwest.com.au or to Clare Fantinel via the ‘Apply Now’ option. If you have any questions or would like to discuss this opportunity, please speak with Clare on 1300 938 411
