Trainer And Quality Analyst

Job Title:

Trainer and Quality Analyst

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

We are currently looking for a Trainer & Quality Analyst to join our brand new team working on behalf of a State Based Government Contract based in Brisbane providing support to everyday Australians.

The Trainer / Quality Analyst will be responsible for delivering training sessions and modules for the account, monitoring trainee performance against the training program requirements. You will be responsible for ensuring new employee’s get the best quality training to help them succeed in the role. When training is not underway this role would support the account through quality assurance activities.

Duties/ Responsibilities 

• Plan for and deliver training sessions and modules

• Manage the classroom environment to ensure the best possible learning environment.

• Support new employee’s during the nesting program.

• Create and present reports on training outcomes 

• Contribute to the development, delivery and maintenance of training materials both within the classroom and on the job

• Drive continuous improvement for training and Quality delivery

• Collaborate with other departments to identify and implement process improvements

• Providing regular feedback and coaching to agents

Skills & Abilities

• Cert IV in Training and assessment is essential

• Highly motivated with skills to develop and coach team members to achieve performance expectations

• Demonstrated experience in the design and delivery of training programs

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to mentor, coach and provide direction to a team of employees

• Willingness to work a flexible schedule

Key Role Details:

• Start date of 1st of April

• Operational Hours: 8am to 5pm

• Location: Centrally located in the heart of Brisbane, 100 metres from Central Station

• Full training provided

What's in it for you?

• Great Brisbane CBD Location located in the heart of Brisbane, 100 metres from Central Station

• A great opportunity to build and create the foundations of a successful new account

• Health & Wellbeing: We are focused on creating a workplace that nurtures health, happiness and wellbeing for all including wellness classes, social clubs, dress-up/theme days and more!

• Fantastic amenities: Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly

Who are we?

Concentrix + Webhelp is a global brand, at our established sites in Ballarat, Brisbane, Townsville and Robina we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.

If you are excited to take on a new challenge in a well-established, global organisation that is creating game-changing journeys for employees and customers, APPLY NOW! 

*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*

Concentrix + Webhelp is an equal opportunity employer.  Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Brisbane - 288 Edward Street

Language Requirements:

Time Type:

Full time

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