Company

Coles GroupSee more

addressAddressTruganina, VIC
CategoryCustomer Service

Job description

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the role

In partnership with Ocado we are in the process of delivering a brand new, state-of-the-art Customer Fulfilment Centre in VIC. Harnessing the latest technology, this site will offer a wider range to our customers and a safer environment for our staff.

As this site ramps up, we have opportunities for 4 experienced Training Specialists to join the team on 12 month full time contracts.

What you'll be doing


In partnership with the Training Manager and the site training team, you will support with the implementation of a detailed ramp training plan, ensuring all team members are empowered through a combination of mandatory and optional task training programs.

These new roles will take a lead in the delivery of training and assessment to our operations team members and our drivers across three shift patterns (AM, PM and night shift) throughout the ramp period and into the new year.

Other ways you can make an impact include:

  • Work collaboratively to facilitate training and assessment
  • Support shift leaders with their training responsibilities
  • Keep accurate training records
  • Support with coordination and delivery of all site induction programs and ensure that all new team members are compliant with all aspects of their training
  • Continually monitor and provide feedback on our new training materials, accounting for seasonal activities
  • Be a champion for safety on site, safety on roads and drive a positive culture for team members
  • Be a representative for people and culture on site including team engagement, recognition and reward
Good things you'll need


We're looking trainers who have a passion for coaching and developing team members, who can deliver important training materials in an engaging way. To be considered for one of these contract roles,

it is essential you have:

  • A certificate IV in workplace training and assessment is essential
  • Experience with delivering and assessing training is essential
  • A strong background and experience ideally in Supply Chain, Retail and / or Driver training (C or MR class)
  • Demonstrated experience in delivering training and assessing to a broad audience with different learning abilities


It will be highly regarded if you have:

  • Have a high level of time management, collaboration and organisational skills with a focus on planning, ensuring key deadlines are met
  • Strong communication and stakeholder engagement skills, being able to manage expectations of senior management
  • Advanced computer and facilitation skills
Take your next step into something bigger, apply now

With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process' section of our careers site or email ***************@coles.com.au

Job ID: 121171

Employment Type: Fixed Term

#LI-OR1

Refer code: 2201218. Coles Group - The previous day - 2024-05-12 09:18

Coles Group

Truganina, VIC
Popular Customer Specialist jobs in top cities
Jobs feed

2 x Central Intake & Referral Case Managers

Community Consulting Australia

Perth, WA

General Insurance Case Manager

Quantumcorp

Sydney, NSW

Attention: Babysitter Needed for 2 Children

Care.com

Wanneroo, WA

Senior Case Manager

Succession Partners

Sydney, NSW

EOI Wellbeing Officer - Psychologists, Social Workers, Counsellors

Convergence International

Canberra, ACT

Family Violence Counsellor / Case Manager

Tradewind

Redfern, NSW

General Practitioner |Fitzroy North |$180 hourly guarantee

Healthcare Professionals Group

Fitzroy, VIC

Registrar - Cardiology

Medrecruit

Fitzroy, VIC

Share jobs with friends

Related jobs

Training Specialist - Truganina Customer Fulfilment Centre

Customer Service Specialist - Outbound

Mecca Property Group

Docklands, VIC

just now - seen

Care for Customer Specialist

Anz

Melbourne, VIC

yesterday - seen

CUSTOMER CARE SPECIALIST (ENGLISH & KOREAN SPEAKING)

Bayside Group

Melbourne, VIC

yesterday - seen

Customer Care Specialist (XRG)

Lake Imaging

Melbourne, VIC

yesterday - seen

Customer Service Specialist

Gourmet Saba

Reservoir, VIC

yesterday - seen

Customer Service Specialist

Colonial First State

Hawthorn, VIC

yesterday - seen

Customer Service Specialist - Hybrid

Probe Cx

Melbourne, VIC

yesterday - seen

Customer Service - Onboarding Specialist

Red Energy

Melbourne, VIC

yesterday - seen

Customer Value Specialist - Bendigo

Bupa

Bendigo, VIC

yesterday - seen

Customer Onboarding & Training Specialist

Techrep Services

Cremorne, VIC

yesterday - seen

Customer Banking Specialist - Bendigo

Commonwealth Bank Of Australia

Melbourne, VIC

yesterday - seen

Customer Banking Specialist - Emerald

Commonwealth Bank Of Australia

Melbourne, VIC

2 days ago - seen

Customer Banking Specialist - Brighton

Commonwealth Bank Of Australia

Brighton, VIC

2 days ago - seen

Customer Solutions Specialist

Community Help Co

Sydenham, VIC

2 days ago - seen

Senior Customer Support Specialist

Vendorpanel Pty Ltd

Melbourne, VIC

2 days ago - seen