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Form of workAbout Us
A not-for-profit organisation, Burnie Brae is a well-established and respected service provider in the North Brisbane Community for 40 years. In 2022, Burnie Brae were recognised at the National Excellence in Age Care Awards for our unique and holistic service delivery approach. Our approach places our clients and member lives at the centre of everything we do. We are passionate about delivering excellent customer care and offer a suite of community services including Transport, Homecare, Home Maintenance, Day Respite, Member activities and more. Behind those support services is our fantastic team of employees and volunteers and we need someone like you to help grow and shape Burnie Brae. Our employees and volunteers are the key in making our vision a reality.
About the Role
The Transport Manager oversees the daily operations of the Transport Service team, ensuring a top-notch and streamlined transport service, a motivated and productive team, precise reporting, and ongoing enhancements to quality control systems. This role entails managing operational aspects of government funding, monthly reporting, monitoring program profitability monthly, as well as ensuring high-quality service delivery and effective staff management for both the administrative team and drivers.
This role is a full-time 12-month fixed term contract to cover maternity leave.
Your role will include
- Provide proactive supervision and support to your team
- Develop, review and implement training resources for the provision of care services
- Actively support to develop and implement operational initiatives across the team
- Manage workforce planning by foreseeing and acting upon staff resourcing needs
- Tracking service delivery targets and implementing strategies to ensure they are met
- Overseeing the operational performance including delivery integrity and budgets
- Resolving issues concerning transportation, systems, or customer incidents
- Ensuring adherence to relevant safety and transport guidelines as set out by TMR Qld
- Keep abreast of, & communicate relevant regulations, legislation, & funding information
- Identify and implement opportunities for new funding and income streams
- Conduct quality assurance audits of client service, data integrity and KPI achievement
Skills & experience
- Qualifications in Transport and Logistics, or related field will be highly regarded
- Experience working with Orcoda will be highly regarded
- Minimum 5 years in a similar role
- Strategic and business centric approach to member & community services
- An ability to manage competing demands in a fast-paced operational environment
- Experience managing and leading a team
- Adaptable and flexible to reactive and challenging situations
- Supportive team player
Culture
Burnie Brae is for everyone. Diversity and open expression are fundamental to our organisation; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute.
Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Benefits of working for Burnie Brae
- Staff discount at our onsite Café and Travel Centre
- Free membership to our onsite gym
- Staff discount to onsite massage services
- Free membership to the Burnie Brae Member Centre including the staff loyalty program.
- Salary Packaging options
