Two Information Officers - Visitor Information Centre

About East Gippsland Shire

East Gippsland is a natural playground with over 21,000 square km of land including high country, nine national parks, two significant marine parks, Australia’s largest navigable inland lake system and stunning coastlines included!

Covering 10% of Victoria and with a workforce of over 600 passionate community members, East Gippsland Shire Council offers skills development opportunities, the ability to work with a range of teams across a range of locations and true work-life balance.

About The Opportunity

As one of two permanent, part time Information Officers with East Gippsland Shire Council, you’ll promote tourism throughout the East Gippsland region by providing outstanding customer service to residents and tourists visiting our Visitor Information Centres. You’ll take on:

• Delivering, maintaining, and promoting a welcoming and professional level of customer service across all customer interactions.
• Maintaining a high level of knowledge of tourism developments and information across East Gippsland.
• Actively promoting East Gippsland Visitor Information Centres through preparation of tourism marketing materials in conjunction with the Visitor Information Centre Supervisor and promoting East Gippsland at relevant consumer and trade shows both intra and interstate.

We have two roles on offer working across our Bairnsdale and Lakes Entrance Visitor Information Centres with between 15 and 19 hours on offer in each positions. Please note, you must be willing and able to work weekends and public holidays.

What We’re Looking For (Key Selection Criteria)

• Previous experience in customer service, particularly in Visitor Information Centres.
• Ability to undertake a variety of tasks concurrently with minimal supervision.
• Highly developed communication and administrative skills including use of online tools to communicate with audiences.
• Ability to communicate verbally with a wide variety of people is essential i.e., visitors from overseas who may find communication difficult.
• Well-developed knowledge of the East Gippsland Region and the tourism activities in general

If successful, you’ll need to undertake a National Police Check. You must also be legally entitled to work in Australia.

What We Offer

• Opportunities for professional development including study assistance
• Annual leave loading
• 14 weeks parental leave
• Employee Assistance Program and Social Club
• Great work-life balance, close to great holiday destinations, beaches, mountains, parks and lakes.
• Working on a banded salary that increases annually to the top end of the band

How To Apply

To be considered, please attach all of the below as part of your application:

• A cover letter which states why you are interested in the position and what you would bring to the role.
• A current resume which includes your personal details, education, qualifications, work experience and the contact details of two (2) work-related referees.
• A document providing detailed responses to each of the key selection criteria listed in the position description (maximum 2 pages)

Applications close at 11.59pm on Monday 5 February 2024.

For a confidential discussion about the position, please contact Anne Kaiser, Senior Information Officer – Visitor Information Centres, on (03) 5153 9***.

East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.