Venue Tours & Administration Officer

·         Ongoing

·         Full-time

·         Sydney CBD – The Domain

·         Clerk Grade 3-4

·         Total Remuneration Package up to $97,347

·         Salary range ($79,032 to $86,540)

Established in 1871, the Art Gallery of New South Wales is located in Sydney’s Domain adjacent to the Royal Botanic Garden Sydney and near the central business district, the Art Gallery acknowledges the original custodians of this land – the Gadigal of the Eora Nation.

The Art Gallery attracts over 1.4 million visitors annually and runs Australia’s largest education program with over 90,000 student and teacher visits per year.

With the recent opening of our expanded art campus, the Art Gallery has a new state-of-the-art building located next to our existing and much-loved building. Providing us with close to double the exhibition space, the expanded Art Gallery enables us to share more art with more people and provide more family, learning and educational programming for all our audiences.

We are seeking diverse, collaborative, supportive and brilliant individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Art Gallery for the future.

Our commitment to diversity

We are committed to building a diverse, inclusive and flexible workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability.

About the Role 

Responsible for managing and selling personal group tours and experiences for ticketed exhibitions and tourism products, including booking all associated catering packages. First point of contact for all event enquiries and responsible for administering the venue management system. Provide administrative support to the Tourism project team, and represent the venue hire team in assisting with the development of new tourism products. Provide administrative assistance to the marketing operation of the venues team and responsible for updating the client data base, booking system, marketing collateral, website and marketing reporting admin. Management of internal meeting catering and small-scale internal events. Management of small social events.

What technical / soft skills you require

·         Strong time management and prioritising skills with strong communication skills.

·         High level of attention to detail

·         Knowledge of MS Office skills and an understanding of event service technology including event booking systems

·         Confident & polite telephone and email manner

·         Basic event / hospitality knowledge

Targeted questions  

1. Provide an example of where you have implemented a new process or procedure to improve the administrative functions within an organisation. What are the steps you took to evaluate the current situation, develop the new process and then implement it. (300 word limit).
2. Provide an example of a situation where you have provided excellent customer service to a client or stakeholder. Describe the situation, how you ensured customer or client satisfaction, and the outcome of the situation. (300 word limit).

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013, therefore you may be contacted to participate.

The successful applicant will be required to undertake a National Police Records Check

Enquiries

If you require further details about this role, please contact Claire Cassidy, Senior Manager- Venues Marketing, New Business and Operations

Closing date for applications 11 July 2024 we strongly recommend submitting by 4pm as there is no support available after 5pm. Late submissions may not be accepted due to technical issues if you have attempted submission after 4pm on the final close day.