AddressThe Veterinary Liaison Officer - NSW/QLD (based in Murarrie) is responsible for ensuring the services of Vetnostics are promoted ethically and professionally to key stakeholder groups through representation of the business to referring Veterinary Practices, researchers, universities and others and identified influential organisations and veterinary industry groups.
The role will act as a conduit between veterinary clients and business operations for consistent and quality service delivery.
Role Responsibilities:
Providing support to complex veterinary client enquiries (tests, services, accounts).
Participation in promotional events such as conferences and educational dinners
Visiting referring clinics to deliver Lunch and Learns, sharing new information
Providing support and reports for launch of new tests, promotions and client activities
Receiving, logging and resolving client complaints
Updating national centrally owned and buying / management group memberships
Use of Power BI - Analysis of clinic and test submission trends
Providing support to internal customer care team for complex veterinary client enquiries (tests, services, accounts).
Maintain and foster relationships with influential veterinary industry bodies
Liaise with appropriate Veterinary Pathologists, sales teams, administration, and couriers
Production and communication of Vetnostics newsletters and announcements via Mailchimp.
Creation of flyers and other marketing materials for Vetnostics Laboratory clients
Manage customer and laboratory expectations
Skills & Experience Required:
Previous experience in the Veterinary industry (not essential but considered advantageous)
Business development or marketing experience is desirable
The ability to meet specified goals and targets
Strong sales management and customer service background, with a proven track record of achieving team targets
Current drivers' licence
Significant experience in a customer facing role
Strong communication and interpersonal skills
Professional phone manner
Computer literate with intermediate skills in Microsoft Excel, Word and Outlook
Previous experience with Salesforce or similar system will be highly regarded
Demonstrated ability to deal with confidential and sensitive information in a professional manner
Self-motivated and able to demonstrate initiative
Ability to operate under and meet tight deadlines
Excellent planning and organisational skills, with the ability to effectively prioritise.
Benefits and Wellbeing
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport - access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the national Healius network
- Be a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians
Right to Work, Background Checks and Clearances
You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.
Our Commitment to Diversity and Inclusion
We are an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
How To Apply
Please click the ‘Apply Now' button to complete the pre-screening questions and submit your application.
If you don't have an up to date resume or would like further details please email *******@healius.com.au.
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