Victims Register Services Officer

• Utilise your Community Services expertise to provide support and advice to the Victim Services Support and Reform branch
• An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 3: $74,580 - $90,558 plus superannuation.

About the Business Unit:Victim Services, Support and Reform (VSSR) is part of the Police, Racing, Victims and Coordination division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime in Victoria. The Victim Services Support Operations team within VSSR is responsible for the delivery of specific services, including the Victims of Crime Helpline, the Victims Register, as well as managing and overseeing the state-wide Victims Assistance Program (VAP).About the Role:The Victims Register provides trauma informed responses and information to eligible victims (or their nominee) about an offender who is serving a sentence in prison.Some of your duties will include:

• As part of a team, responding to telephone and written inquiries from victims of crime in respect of the Victims Register and other victim services as required
• Assisting in preparing high quality and timely correspondence and reports and provide information and advice to other key stakeholders regarding the Victims Register and other victim services as required
• Assisting in the operational functions of the Victims Register and other victim services including the provision of information relating to key stakeholders as per information sharing protocols

To learn more about this role before applying, please read the attached position description.About You:As our ideal candidate, you will possess:

• An understanding of the criminal justice system and the victim service system
• Experience in direct human service delivery where there are sensitive and complex client needs
• An understanding of the nature and dynamics of family violence, the legislative and service system contexts in which family violence services are delivered and best practice modelsof responding to victims
• Experience in effective use of computer systems and maintaining a database andconfidential use of information.

Qualifications/Requirements:

• Relevant tertiary qualification(s) and/or experience in social work, criminal justice or similarqualifications in relevant disciplines will be considered highly desirable.

How to Apply:Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.